Category: Enterprise Software & Digital Workflows

June 23, 2023

Managing the Challenges of Using the Contact Center Agent as the Human in the Loop

June 23, 2023

Zoom Adds Generative AI-Powered Zoom IQ Features. Will They Resonate?

Mark Beccue, Research Director AI at The Futurum Group examines Zoom’s addition of generative AI-powered Zoom IQ features. Will they resonate? The piece explores how the collaboration space has become...
June 23, 2023

Genesys Launches the Experience Index for Contact Center Employees

June 22, 2023

Neat Unveils Groundbreaking Expansion with New App Platform and Adaptable Hardware to Address the Modern Workplace

Craig M. Durr, senior analyst at The Futurum Group, covers Neat's groundbreaking expansion, introducing a new app platform and adaptable hardware to address the complexities of the modern workplace. Discover...
June 22, 2023

Futurum Tech Webcast – Qualcomm, Schneider Electric, and Capgemini Hoist Private 5G Capabilities to New Levels

Qualcomm, Schneider Electric, and Capgemini collaborate on advancing 5G private network innovation by replacing wired connections with wireless and unifying existing wireless connections, positioning 5G private networks to increasingly simplify...
Zendesk-Acquires-Workforce-Management-Software-Provider-Tymeshift
June 22, 2023

Zendesk Acquires Workforce Management Software Provider Tymeshift

Keith Kirkpatrick, Research Director at The Futurum Group covers Zendesk’s acquisition of Tymeshift, an AI-powered workforce management solution built exclusively for Zendesk customers, which enables the improved management of agent...
New Avaya-Alvaria Partnership to Focus on Proactive Customer Experience, Outbound Engagement
June 22, 2023

New Avaya-Alvaria Partnership to Focus on Proactive Customer Experience, Outbound Engagement

The Futurum Group’s Daniel Newman and Keith Kirkpatrick provide their insights and analysis on the new Avaya-Alvaria partnership, as their collaboration looks to bring deeper focus on proactive customer outreach...
June 22, 2023

UJET: Leveraging Stability and Data-Handling Policy to Drive Customer Growth

June 22, 2023

Announcements from Verint Engage 2023

June 21, 2023

Shure Introduces MXA902 Integrated Conferencing Ceiling Array, Revolutionizing Audio Solutions for Meeting Rooms

Craig Durr, Senior Analyst at The Futurum Group, covers the introduction of Shure's MXA902 Integrated Conferencing Ceiling Array and its potential to revolutionize audio solutions in meeting rooms. The research...
June 21, 2023

Qualcomm Gives Communications Hardware Vendors a Powerful Foundation for AI-Based Experiences

Sean Spradling, Senior Analyst for Workplace Communication Platforms and Applications at The Futurum Group, examines Qualcomm’s recent announcement of the Video Collaboration Platform....
June 20, 2023

AMD and Hugging Face Team Up to Democratize AI Compute – Shrewd Alliance Could Lead to AI Compute Competition, Lower AI Costs

Mark Beccue, Research Director AI at The Futurum Group examines why AMD and Hugging Face team up to democratize AI compute. The piece explores why the partnership accelerates AMD’s market...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.