Sherril Hanson, Senior Analyst at The Futurum Group talks with Glassbox CMO Asim Zaheer and offers a view into how customer journey mapping and analysis helps get to the “why”...
Clint Wheelock, Chief Research Officer at The Futurum Group, examines the recent announcement of Arcturus’ partnership with Microsoft Mixed Reality Capture Studios (MRCS), which will help shape the future of...
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
The Futurum Group’s Ron Westfall assesses why Nokia’s manufacturing partnership with Sanmina swiftly bolsters its channel presence and market credibility for US fiber builds financed by the BEAD program, especially...
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on two recent Medallia announcements, including the company’s reveal that its sizeable financial investments in AI over the past...
Craig Durr, Senior Analyst at The Futurum Group, shares his insights on Zoom's recent updates to its terms of service and the confusion they have caused in the market regarding...
On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss earnings for Amazon/AWS, Apple, Qualcomm, AMD, and Lattice and the recent Zoom Perspectives 2023 event....
Keith Kirkpatrick, Research Director at The Futurum Group covers Zoom’s newly announced Developer Ecosystem Framework, and discusses how it will be used to support current customer application preferences while also...
Steven Dickens, VP and Practice Leader and Keith Kirkpatrick, Research Director at The Futurum Group share their insights on OpenText’s Q4 and FY 2023 earnings. OpenText Inc. has reported strong...
Sherril Hanson, Senior Analyst at The Futurum Group, covers and assesses the 8x8 announcement of several new enhancements to its 8x8 xCaas platform, particularly those related to its contact center...
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into ServiceNow’s AI product strategy, covering the announcement of two new generative AI tools for the Now Platform, as...
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