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Category: Digital Leadership & CIO

CX customer wins and case studies
Alex Gaw

Customer Wins: Google Cloud and Deloitte, UKG, Sprinklr, goHappy, and Medallia

Partnerships Formed with Kroger, TravelBrands, Ferrara Candy, Distinctive Living, and SelectBlinds
Shelly Kramer

Microsoft Viva Sales Adds Generative AI-Powered Experiences, Helping Sellers Improve the Content and Timeliness of Email Communications

Futurum principal analyst Shelly Kramer takes a look at Microsoft’s newly announced Microsoft Viva Sales offering, which shows the company is wasting zero time working to maximize newly acquired OpenAI and ChatGPT into products. Microsoft Viva Sales now brings together the power of Azure OpenAI Service and ChatGPT and is designed to change the way sales teams communicate with clients and prospects, not only saving time, but affording personalization and other important touches along the way.
Amazon Q4 2022 Revenues Rises to $149.2 Billion, Up 9 Percent YoY
Daniel Newman

Amazon Q4 2022 Revenues Rises to $149.2 Billion, Up 9 Percent YoY

Futurum analysts Daniel Newman and Michael Diamond cover Amazon's recent Q4 2022 earnings and what they mean for the company’s Amazon Web Services and consumer facing ecommerce businesses.
Shelly Kramer

Cisco at ISE 2023: Multiple Webex Announcements Around Advancing the Hybrid Work Experience With Audio AI Innovations

Futurum principal analyst Shelly Kramer takes a look at the new collaboration devices and interoperability features Webex by Cisco unveiled at Integrated Systems Europe (ISE) 2023 held in Barcelona this past week. The innovations show Cisco’s strategy in continuing to innovate and endeavoring to meet the needs of hybrid workers, delivering more inclusivity and choice for meetings, while improving the manageability, configuration, and security required by IT.
CX surveys and research studies
Alex Gaw

New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone

Topics Covered Include Immersive CX, Inventory Challenges, Innovation, Customer Sentiment, and Employee Retention
Shelly Kramer

Neat Introduces Neat Pulse, a Comprehensive Offering of Support and Management Services to Deliver Complete Video Device Control

Futurum principal analyst Shelly Kramer explores Neat’s newly announced Neat Pulse offering, a comprehensive offering of support and management services that is designed to provide businesses easy, efficient, and reliable control over all their Neat devices, including when it will be available and the exclusive way in which it will be sold.
Ron Westfall

T-Mobile Q4 2022 & FY 2022: Smashing Milestones and Competition

Futurum’s Ron Westfall and Daniel Newman assess T-Mobile’s Q4 2022 and FY 2022 results and why the attainment of its highest ever postpaid account net additions as well as postpaid and broadband growth that continue to outflank Verizon and AT&T provide the warrant for its robust 2023 outlook. Factor in T-Mobile for Business’s substantial revenue upside and we find that T-Mobile is solidly positioned to meet new competitive challenges, as well as sufficiently handle any macroeconomic uncertainties that may arise on the horizon.
Ron Westfall

Juniper Q4 2022 and FY 2022 Earnings: Momentum is on Juniper’s Side

Futurum’s Ron Westfall and Daniel Newman assess Juniper’s financial results for the fourth quarter and full year of fiscal 2022 and why they validate the company is sustaining market-wide momentum and executing its strategic vision under CEO Rami Rahim’s leadership. From their perspective, the results are impressive as Juniper delivered a second consecutive quarter of double-digit YoY growth, a record performance by the enterprise business, and its second-highest cloud revenue quarter.
CX Innovators - Dan Barnhart of Transamerica
Clint Wheelock
Clint Wheelock

CX Innovators: Dan Barnhart, Transamerica

Simplifying the Insurance Customer Journey with Strategic Technology Investments
Craig Durr
Craig Durr

Wainhouse Live! From the Show Floor at ISE 2023

In this episode of the Wainhouse Live! From the Show Floor, senior analysts Craig Durr and Dan Root discuss what they have seen at ISE 2023 and provide a look at what attendees can expect to experience this week at the convention.
Craig Durr
Craig Durr

Wainhouse Live! From the Show Floor with Jabra at ISE 2023

In this episode of the Wainhouse Live! From the Show Floor, senior analyst Craig Durr talks with Jabra’s Holger Reisinger about how technology and Jabra’s professional audio solutions are increasing employee inclusion and productivity in the hybrid workplace.
Craig Durr
Craig Durr

Wainhouse Live! From the Show Floor with Google at ISE 2023

In this episode of the Wainhouse Live! From the Show Floor, senior analyst Craig Durr is joined by Google’s Mark Ewing to discuss the expansion of Google Meet, new partnerships, and other features that are enabling and improving hybrid work.
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