Category: CIO & Technology Buyers

July 31, 2026

Can Salesforce’s Agentic AI Close Field Service’s Talent and ROI Gap?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Agentic AI is reshaping field service by automating complex tasks, offsetting talent shortages, and delivering quantifiable business...
Microsoft Copilot Hits 30 Million Seats: Is AI Transformation Finally Real?
July 31, 2026

Microsoft Copilot Hits 30 Million Seats: Is AI Transformation Finally Real?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Microsoft Copilot's 30 million paid seats show strong enterprise ROI, though Salesforce Agentforce and ServiceNow pose competitive...
July 31, 2026

Microsoft Copilot Hits 30 Million Seats: Is AI Transformation Finally Real?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Microsoft Copilot's 30 million paid seats show strong enterprise ROI, though Salesforce Agentforce and ServiceNow pose competitive...
Enterprise AI
July 31, 2026

OpenClaw Introduces Maturity Scorecard for AI Feature Selection

OpenClaw launches maturity scorecard and long-lived release channel to address enterprise AI reliability concerns, positioning itself to capture share in the $181.3B AI platforms market....
July 28, 2026

Building A Digital-Native Airline: How IBM Powered Riyadh Air’s Launch

In our latest case study, Building a digital-native airline: How IBM powered Riyadh Air's launch, completed in partnership with IBM, Futurum Research examines how orchestration and integration discipline helped a...
Citizen Engagement
July 28, 2026

Bridging the Gap: Why Citizen Engagement Needs a Technology Overhaul

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines the critical gap between government self-assessment and citizen perception of engagement efforts, revealing why technology solutions...
July 28, 2026

Bridging the Gap: Why Citizen Engagement Needs a Technology Overhaul

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines the critical gap between government self-assessment and citizen perception of engagement efforts, revealing why technology solutions...
July 28, 2026

Orchestrating IT at Global Scale How IBM Consulting Enabled Nestlé’s AI-Driven Delivery Model

In our latest case study, Orchestrating IT at global scale: How IBM Consulting enabled Nestlé's AI-driven delivery model, completed in partnership with IBM, Futurum Research examines how Nestlé consolidated a...
July 28, 2026

Building A Digital-Native Airline: How IBM Powered Riyadh Air’s Launch

In our latest case study, Building a digital-native airline: How IBM powered Riyadh Air's launch, completed in partnership with IBM, Futurum Research examines how orchestration and integration discipline helped a...
July 27, 2026

How Will TeamViewer and ServiceNow Reshape Autonomous IT Operations?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how the TeamViewer ServiceNow partnership combines remote connectivity with workflow automation to reshape autonomous IT operations...
TeamViewer ServiceNow
July 27, 2026

How Will TeamViewer and ServiceNow Reshape Autonomous IT Operations?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how the TeamViewer ServiceNow partnership combines remote connectivity with workflow automation to reshape autonomous IT operations...
Salesforce's $1.6B Win Signals a New Era in Veteran Care Technology
July 27, 2026

Salesforce’s $1.6B Win Signals a New Era in Veteran Care Technology

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Salesforce's $1.6B VA contract signals a pivotal shift toward AI-enhanced veteran care and modernized public sector service...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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