Raiz Federal Credit Union's expansion to Alkami's full Digital Sales & Service Platform cut online account opening from nine days to four minutes and lifted monthly digital login rates from 30% to 49% [1][1][1]. The quantified outcomes map directly to how enterprise software buyers measure SaaS value: efficiency improvements top the ROI scorecard at 51.4% of respondents (n=830) in the Futurum Group Enterprise Software Decision Maker Survey [2]. With the enterprise software market on a 12.2% CAGR trajectory to $762B by 2031, Alkami's platform-consolidation story positions it well in the high-growth vertical software segment [3].
What is Covered in this Article
- Platform consolidation vs. point solutions in community banking [1]
- Quantified operational ROI from integrated onboarding, digital banking, and data analytics [1][1]
- Enterprise buyer priorities: integration capabilities and time to value [2]
- Enterprise software market growth backdrop [3]
- Branch transformation and workforce redeployment [1]
The News: Alkami Technology (Nasdaq: ALKT) published a case study on September 3, 2026, detailing how Raiz Federal Credit Union, serving over 79,000 members in El Paso, Texas, expanded its relationship to encompass Alkami's full Digital Sales & Service Platform [1][1]. Raiz is live on the Alkami Digital Banking Platform and MANTL Onboarding & Account Opening, and is implementing Alkami's Data & Marketing Solution for personalized member engagement [1]. According to Alkami, online account opening fell from up to nine days to approximately four minutes; in-branch opening dropped from 30-45 minutes to under 10 minutes; and call-center funding shrank from two to three days to roughly nine minutes [1]. Alkami's fraud prevention capabilities helped Raiz prevent more than $286,000 in reported fraud in the first year [1], while monthly digital login climbed from 30% to 49% [1].
Raiz Federal Credit Union's ROI Case Makes the Argument for Platform Consolidation
Analyst Take: The Raiz case study is more than a customer win announcement. It is a disciplined ROI brief aimed squarely at enterprise buyers who demand proof before consolidating vendors. The outcomes Alkami highlights align precisely with what decision makers say they measure: efficiency improvements rank first, cited by 51.4% of respondents (n=830) in the Futurum Group Enterprise Software Decision Maker Survey [2], and productivity gains rank second at 48.4% (n=830) [2].
Integrated Platform Beats Point Solutions on Measurable Outcomes
Raiz's journey illustrates the compounding advantage of a unified stack. By connecting MANTL Onboarding, Digital Banking, and Data & Marketing through a single platform, Raiz eliminated the handoff friction that inflates processing times in multi-vendor environments [1]. The result is a set of metrics that are hard to dismiss: account opening compressed from days to minutes, fraud losses contained above $286,000 [1], and digital engagement nearly doubling from a 30% to 49% monthly login rate [1]. By 2024, all nine Raiz branches had transitioned to a fully digital model, eliminating traditional teller functions and cash drawers so member service representatives could redirect their time toward financial guidance and relationship-building [1]. That workforce redeployment is itself a productivity gain, reinforcing why 48.4% of enterprise software buyers (n=830) cite productivity improvements as a primary ROI measure [2].
ROI Metrics Match What Enterprise Buyers Actually Measure
Alkami's choice of metrics is strategically deliberate. The Futurum Group Enterprise Software Decision Maker Survey identifies efficiency improvements as the top SaaS ROI metric, cited by 51.4% of respondents (n=830) [2], with productivity gains close behind at 48.4% (n=830) [2]. Every headline number in the Raiz case study maps to one of those two categories. On the budget-confidence side, 55.2% of decision makers cite improved integration capabilities and 55.1% cite faster time to value realization as the top factors that would increase their willingness to spend [2]. A platform that connects onboarding, digital banking, and data analytics under one contract directly addresses both drivers. Consistent findings from the prior survey wave reinforce the durability of this dynamic: 72.4% of respondents (n=865) named improved integration capabilities and 60.3% named faster time to value as budget-confidence drivers [4], suggesting these priorities are structural, not cyclical.
Vertical Software Consolidation as a Market Share Play
The macro backdrop amplifies the strategic logic. The enterprise software market is forecast to reach $762B by 2031 on a 12.2% CAGR from a 2026 base of approximately $424B [3]. Within that expansion, the industry and vertical software segment is growing fastest as buyers move away from generic horizontal tools toward purpose-built platforms that embed domain-specific workflows. For financial institutions, those workflows include fraud detection, member onboarding, and data-driven engagement. Alkami's Data & Marketing Solution rollout at Raiz also aligns with a separate demand signal: 54.7% of enterprise decision makers (n=865) identify customer engagement through personalized and automated experiences as a top deployment priority [4]. Raiz's implementation of that module positions it to capture that value as the rollout matures.
What to Watch
- Platform expansion rate: how quickly existing Alkami digital banking clients add MANTL Onboarding or Data & Marketing modules over the next two quarters [1]
- Competitive repricing: whether rival digital banking vendors bundle onboarding or analytics to match Alkami's consolidation pitch heading into Q4 2026
- Data & Marketing adoption outcomes: whether Raiz's personalized engagement metrics improve member product penetration once the solution is fully live [4]
- Fraud prevention scalability: whether the $286,000 fraud-prevention figure holds or improves as Alkami deploys layered capabilities across a broader client base [1]
- Enterprise software budget cycles: how the 55.2% integration-priority signal [2] translates into signed contracts during the Q4 2026 and Q1 2027 procurement windows
Sources
1. Raiz Federal Credit Union Transforms Community Banking …, Alkami, September 2026
2. 2H 2026 Enterprise Applications Decision Maker Survey Report, Futurum Research, August 2026
3. 2H 2026 Enterprise Applications Market Sizing & Five-Year Forecast, Futurum Research, August 2026
4. 1H 2026 Enterprise Software Decision Maker Survey Report, Futurum Research, February 2026
Disclosure: Futurum is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
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