Category: CIO & Technology Buyers

Will Zendesk’s Resolutions-Driven Strategy Resonate With Customers?
April 1, 2025

Will Zendesk’s Resolutions-Driven Strategy Resonate With Customers?

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on Zendesk Relate, announcing the company’s Resolution Platform, Employee Service Suite, and the full embrace of an outcome-based pricing...
Building Unified Intelligence for SMBs: The Foundation for CX with Epicor - Six Five Media Virtual Webcast
April 1, 2025

Building Unified Intelligence for SMBs: The Foundation for CX with Epicor – Six Five Media Virtual Webcast

Agentic AI Platforms Powering the Next Era of Work for Enterprise Executive Summary
April 1, 2025

Agentic AI Platforms Powering the Next Era of Work for Enterprise – Executive Summary

In our latest Executive Summary, Agentic AI Platforms Powering the Next Era of Work for Enterprise, we share a sample of the findings from our broader study, “Market Overview of...
The Critical Role of Application Marketplaces
April 1, 2025

The Critical Role of Application Marketplaces

In our latest survey research report, The Critical Role of Application Marketplaces, created in collaboration with Splunk, Futurum Research explores how organizations are using application marketplaces across IT and security...
Has the Token Economy Arrived? Decoding NVIDIA’s GTC and the Future of AI
March 31, 2025

Has the Token Economy Arrived? Decoding NVIDIA’s GTC and the Future of AI – Six Five Webcast – Infrastructure Matters

Dive into the future of AI infrastructure with Infrastructure Matters Episode 76! Hosts Camberley Bates, Dion Hinchcliffe, and Keith Townsend dissect NVIDIA's GTC conference, Blackwell GPUs, the token economy, and...
Leveraging Epicor’s Grow Data Platform for Better Insights and Improved CX
March 31, 2025

Leveraging Epicor’s Grow Data Platform for Better Insights and Improved CX

In our latest research brief completed in partnership with Epicor, Leveraging Epicor’s Grow Data Platform for Better Insights and Improved CX, we discuss the key reasons to utilize a CDP,...
Unveiling the Power of Unified Data: A Deep Dive into Epicor’s Grow Data Platform
March 31, 2025

Unveiling the Power of Unified Data: A Deep Dive into Epicor’s Grow Data Platform

In our latest white paper completed in partnership with Epicor, Unveiling the Power of Unified Data: A Deep Dive into Epicor’s Grow Data Platform, we discuss the key reasons to...
The Six Five Pod | EP 255: From Intel to Innovation: Pat Gelsinger's New Ventures
March 31, 2025

The Six Five Pod | EP 255: From Intel to Innovation: Pat Gelsinger’s New Ventures

On this episode of The Six Five Pod, hosts Patrick Moorhead and Daniel Newman discuss recent AI model announcements from OpenAI, Microsoft, and Google, and debate the $300 billion valuation...
Smartsheet Customer Success: Efficiency and Visibility Gains
March 28, 2025

Smartsheet Supports Efficiency and Visibility Gains Across Enterprise Operations

Keith Kirkpatrick, Research Director at The Futurum Group, shares insights into how enterprise clients use Smartsheet to improve execution speed, reporting visibility, and operational efficiency across distributed project teams....
HP Launches More Than 80 AI-integrated Products at its Amplify Event
March 27, 2025

HP Launches More Than 80 AI-integrated Products at its Amplify Event

Olivier Blanchard, Research Director at The Futurum Group, examines HP’s AI-first strategy - spanning edge-based LLMs, quantum-safe printers, and enterprise AI - to drive a commercial PC refresh supercycle....
The Future of Agentic AI and Its Impact on Customer Experience - Six Five On The Road
March 26, 2025

The Future of Agentic AI and Its Impact on Customer Experience – Six Five On The Road

Loni Stark, Vice President at Adobe, joins Tiffani Bova to discuss the transformative potential of Agentic AI in elevating customer experiences, highlighting real-world success stories and Adobe's visionary approach....
Six Five Connected with Diana Blass: Telecoms in the AI Era
March 26, 2025

Six Five Connected with Diana Blass: Telecoms in the AI Era

Cisco leads the charge in network innovation at MWC Barcelona, showcasing the future of telecoms in the AI era. Are telcos ready to embrace the digital shift?...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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