Category: AI

Much like data in and of itself, AI presents businesses with both challenges and opportunities. And that’s what we set out to explore in partnership with the team at Atos.
There is so much more information in the form of unstructured data that could help companies better understand their customers. A Look at how sentiment analysis powered by AI could help companies deliver better customer experience and more.
According to many experts who attended the Cisco Virtual Event focused on the future of networking, there’s a lot to be excited when it comes to AI and automation.
This week’s episode of Futurum Tech Podcast we shared insights from our research report The State of Automation 2019: RPA, AI, and Intelligent Automation, done partnership with Automation Anywhere. We discussed Amazon challenging the award of the DoD’s $10 billion cloud services contract to Microsoft, the new strategic alliance between Microsoft and Salesforce, and how knowing the information Knightscope’s security robots are collecting (and feeding into a massive facial recognition database) is enough to make them seem more creepy than cute.
If customer experience is the center of digital transformation, customer relationship management (CRM) must be central to managing that experience. The following are a few ways companies are using AI with their CRM platforms to improve customer management and how software companies are creating solutions to meet the needs of their customers.
Taking a look into the biggest digital transformation trends in manufacturing for the year 2020 including IoT, 5G, Predictive Analytics and more.
Where are we at with facial recognition software and where is it going? What are the privacy implications and how should marketers and brands be considering putting the technology to good use?

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