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Author: Sherril Hanson

AI-Driven Features in Appspace Ease Workflows & Boost User Experience
February 26, 2024

AI-Driven Features in Appspace Ease Workflows & Boost User Experience

Craig Durr and Sherril Hanson at The Futurum Group look at Appspace’s most recent enhancements to its workplace experience platform which promise to tie together the often disjointed technologies that...
Craig Durr
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WalkMe Q4 2023: The Company Reaches a Record Profitability Milestone
February 22, 2024

WalkMe Q4 2023: The Company Reaches a Record Profitability Milestone

The Futurum Group’s Daniel Newman, Sherril Hanson, and Keith Kirkpatrick of The Futurum Group cover WalkMe’s Q4 2023 earnings. The company rounded out a transformational 2023 with strong results, continued...
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Twilio Q4 2023 Revenue Grows 5% YoY, Beating Targets
February 20, 2024

Twilio Q4 2023 Revenue Grows 5% YoY, Beating Targets

Daniel Newman and Sherril Hanson of The Futurum Group break down Twilio’s Q4 2023 earnings, which saw the company exceed its guidance with a record quarter of revenue, non-GAAP income...
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February 20, 2024

QuestionPro’s 2023 CX Management Updates and What’s Ahead for 2024

Sherril Hanson, Senior Analyst at The Futurum Group, chats with QuestionPro President of CX Ken Peterson to get an update on the 2023 CX management platform enhancements that focused on...
Companies Lose Money, Employees Lose Time Without Digital Adoption
February 20, 2024

Companies Lose Money, Employees Lose Time Without Digital Adoption

Keith Kirkpatrick and Sherril Hanson at The Futurum Group dig into WalkMe’s State of Digital Adoption Report, which indicates continued challenges in harnessing companies’ technologies, and increased awareness and investment...
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Zendesk Reveals Improvements to Tymedesk Workforce Management Solution
February 14, 2024

Zendesk Reveals Improvements to Tymedesk Workforce Management Solution

Keith Kirkpatrick and Sherril Hanson of The Futurum Group cover Tymeshift’s latest product enhancements and discuss how they should help Zendesk meet the needs of larger customers....
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Xyte Introduces Xyte Connect
February 12, 2024

Xyte Introduces Xyte Connect

Craig Durr and Sherril Hanson at The Futurum Group take a look at Xyte’s launch of Xyte Connect, a feature that will help OEMs better leverage their extended value chain...
Craig Durr
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AI-Driven Features of Cisco Webex Contact Center
February 12, 2024

AI-Driven Features of Cisco Webex Contact Center

Sherril Hanson, Senior Research Analyst at The Futurum Group, shares insights into a recent Cisco Webex briefing focused on its AI strategy, particularly relating to Webex Contact Center....
RingCentral Announces Unified Patient Care Solution for Healthcare
February 9, 2024

RingCentral Announces Unified Patient Care Solution for Healthcare

Sherril Hanson, Senior Analyst at The Futurum Group, reviews recent introductions to RingCentral’s Healthcare Solution, which focus on EHR integration and the use of generative AI to remove friction points,...
Next Generation of the Perceptyx People Insights Platform Is Released
February 8, 2024

Next Generation of the Perceptyx People Insights Platform Is Released

Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights on the next generation of the Perceptyx People Insights Platform, which focuses on the use of AI for more...
Zoom Announces New AI Companion Capabilities
February 8, 2024

Zoom Announces New AI Companion Capabilities

Craig Durr and Sherril Hanson at The Futurum Group share insights into Zoom’s latest AI Companion enhancements that offer improved workplace communications and efficiencies and an analytics dashboard for a...
Craig Durr
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ADP Introduces ADP Assist for HR Productivity and Decision Making
February 7, 2024

ADP Introduces ADP Assist for HR Productivity and Decision Making

Keith Kirkpatrick and Sherril Hanson of The Futurum Group share insights on ADP Assist, a generative AI solution that integrates with ADP’s products across multiple platforms to support HR productivity,...
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