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Author: Keith Kirkpatrick

Microsoft Unveils New Copilot Features in Dynamics Business Central
December 7, 2023

Microsoft Unveils New Copilot Features in Dynamics Business Central

Keith Kirkpatrick, Research Director at The Futurum Group, covers the infusion of Copilot features into Microsoft Dynamics 365 Business Central, the company’s SMB- and mid-market-focused platform....
IBM Announces New Quantum Processor and IBM Quantum System Two
December 7, 2023

IBM Announces New Quantum Processor and IBM Quantum System Two

Keith Kirkpatrick, Research Director at The Futurum Group, covers IBM’s quantum computing announcements, including the Heron quantum processor, IBM System Two, the release of Qiskit 1.0 and Qiskit Patterns, and...
Delivering Personalized Outreach via Dynamics 365 Customer Insights
December 6, 2023

Delivering Personalized Outreach via Dynamics 365 Customer Insights

In our latest Research Brief, Delivering Personalized Outreach via Dynamics 365 Customer Insights, completed in partnership with Microsoft, The Futurum Group covers demand drivers for greater personalization and discusses the...
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Enhancing Sales and Service Efficiency via Microsoft Sales Copilot
December 6, 2023

Enhancing Sales and Service Efficiency via Microsoft Sales Copilot

In our latest Research Brief, Enhancing Sales and Service Efficiency via Microsoft Sales Copilot, completed in partnership with Microsoft, The Futurum Group discusses Microsoft Sales Copilot, designed to allow the...
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TTEC Launches Two AI Solutions
December 5, 2023

Artificial Intelligence (AI) in the Enterprise – Decision Maker IQ Survey Dashboard

This study seeks to uncover the current state, vendor & product preferences (e.g., NPS/sentiment/brand satisfaction), and near-term (12 months) buying plans for Artificial Intelligence (AI) within the Enterprise. There are...
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Salesforce Q3 FY 2024 Revenue Hits $8.72B, Up 11% Year-over-Year
December 4, 2023

Salesforce Q3 FY 2024 Revenue Hits $8.72B, Up 11% Year-over-Year

Daniel Newman, CEO and Chief Analyst at The Futurum Group, and Keith Kirkpatrick, Research Director at The Futurum Group, cover Salesforce’s Q3 2024 earnings, and discuss the factors contributing to...
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ServiceNow Announces Strategic Collaboration Agreement with AWS
December 1, 2023

ServiceNow Announces Strategic Collaboration Agreement with AWS

Keith Kirkpatrick, Research Director at The Futurum Group, covers the agreement between ServiceNow and AWS to collaborate on domain-specific generative AI solutions and make ServiceNow’s offerings available in the AWS...
Remove Roadblocks from your S/4HANA Roadmap - Futurum Tech Webcast
December 1, 2023

Remove Roadblocks from your S/4HANA Roadmap – Futurum Tech Webcast

In this episode of the Futurum Tech Webcast, Serrala’s Rob Jackson, Principal Solutions Architect, and Jason Boyer, Corestone Customer Success Officer, discuss best practices and steps for preparing for and...
No More Navigating in the Dark: The Imperative for a Unified, Digital Employee File in Human Resources - Futurum Tech Webcast
December 1, 2023

No More Navigating in the Dark: The Imperative for a Unified, Digital Employee File in Human Resources – Futurum Tech Webcast

Centric sales manager Philipp Robbes discusses the changing nature of HR departments and processes, the need for digitizing HR document processes, and outlines how Centric’s solutions can augment platforms such...
Adobe Unveils Project Sound Lift at Adobe MAX in Japan
November 30, 2023

Adobe Unveils Project Sound Lift at Adobe MAX in Japan

Keith Kirkpatrick, Research Director at The Futurum Group, covers Adobe’s Project Sound Lift, a new technology in preview that provides more granular control over sound sources within recorded videos....
Acknowledging the Impact of Agent Experience on Customer Experience
November 29, 2023

Acknowledging the Impact of Agent Experience on Customer Experience

In our latest Research Brief, Acknowledging the Impact of Agent Experience on Customer Experience, completed in partnership with Local Measure, we discuss the drivers of agent frustration and burnout, the...
Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center
November 29, 2023

Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center

In our latest Research Brief, Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center, completed in partnership with Local Measure, we discuss the reasons why so many contact...

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