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Author: Keith Kirkpatrick

ServiceNow to Acquire Task Mining Company UltimateSuite
December 20, 2023

ServiceNow to Acquire Task Mining Company UltimateSuite

Keith Kirkpatrick, Research Director at The Futurum Group, covers ServiceNow’s planned acquisition of UltimateSuite and discusses how granular monitoring of user activities can lead to increased efficiency and productivity....
Flexibility, Functionality, and Scalability Underpin Oracle NetSuite
December 20, 2023

Flexibility, Functionality, and Scalability Underpin Oracle NetSuite

Keith Kirkpatrick, Research Director at The Futurum Group, discusses the reasons why Oracle NetSuite was chosen by Hofman Hospitality Group as its ERP solution, focusing on features, industry experience, and...
Salesforce Announces Updates to the Einstein 1 Platform
December 18, 2023

Salesforce Announces Updates to the Einstein 1 Platform

The Futurum Group’s Keith Kirkpatrick and Mark Beccue cover Salesforce’s updates to the Einstein 1 platform, focusing on the increased capabilities provided to Salesforce users and how this offering sits...
Salesforce and Apple Partner to Improve Mobile Engagements
December 15, 2023

Salesforce and Apple Partner to Improve Mobile Engagements

Keith Kirkpatrick, Research Director at The Futurum Group, covers the mobile enhancements announced by Salesforce and Apple, which are designed to improve field service workers and end-customer experiences....
Enterprising Insights: Episode 6 – SaaS Pricing Trends
December 12, 2023

Enterprising Insights: Episode 6 – SaaS Pricing Trends

In this episode of Enterprising Insights, The Futurum Group Research Directors Keith Kirkpatrick and Mark Beccue address SaaS pricing trends within the enterprise application market, and discuss the impact AI...
Microsoft Announces GA Date for Dynamics 365 Finance Premium
December 12, 2023

Microsoft Announces GA Date for Dynamics 365 Finance Premium

Keith Kirkpatrick, Research Director at The Futurum Group, covers Microsoft’s announcement of new financial planning and analytics tools within Dynamics 365 Finance, and the availability of a premium license targeting...
Amdocs Delivers a Telecom-Focused Autonomous Retail Store
December 7, 2023

Amdocs Delivers a Telecom-Focused Autonomous Retail Store

Keith Kirkpatrick, Research Director at The Futurum Group, covers Amdocs’ launch of a telco-focused retail store, highlighting how existing, non-invasive tracking technology can be used to create seamless and friction-free...
Microsoft Unveils New Copilot Features in Dynamics Business Central
December 7, 2023

Microsoft Unveils New Copilot Features in Dynamics Business Central

Keith Kirkpatrick, Research Director at The Futurum Group, covers the infusion of Copilot features into Microsoft Dynamics 365 Business Central, the company’s SMB- and mid-market-focused platform....
IBM Announces New Quantum Processor and IBM Quantum System Two
December 7, 2023

IBM Announces New Quantum Processor and IBM Quantum System Two

Keith Kirkpatrick, Research Director at The Futurum Group, covers IBM’s quantum computing announcements, including the Heron quantum processor, IBM System Two, the release of Qiskit 1.0 and Qiskit Patterns, and...
Delivering Personalized Outreach via Dynamics 365 Customer Insights
December 6, 2023

Delivering Personalized Outreach via Dynamics 365 Customer Insights

In our latest Research Brief, Delivering Personalized Outreach via Dynamics 365 Customer Insights, completed in partnership with Microsoft, The Futurum Group covers demand drivers for greater personalization and discusses the...
Enhancing Sales and Service Efficiency via Microsoft Sales Copilot
December 6, 2023

Enhancing Sales and Service Efficiency via Microsoft Sales Copilot

In our latest Research Brief, Enhancing Sales and Service Efficiency via Microsoft Sales Copilot, completed in partnership with Microsoft, The Futurum Group discusses Microsoft Sales Copilot, designed to allow the...
TTEC Launches Two AI Solutions
December 5, 2023

Artificial Intelligence (AI) in the Enterprise – Decision Maker IQ Survey Dashboard

This study seeks to uncover the current state, vendor & product preferences (e.g., NPS/sentiment/brand satisfaction), and near-term (12 months) buying plans for Artificial Intelligence (AI) within the Enterprise. There are...

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