Author: Keith Kirkpatrick

Enterprising Insights, Episode 27 - Contact Center New Product News
June 14, 2024

Enterprising Insights, Episode 27 – Contact Center New Product News

In this episode of Enterprising Insights, host Keith Kirkpatrick discusses recent contact center product announcements, focusing specifically on news from Microsoft Dynamics 365 Contact Center and Cisco’s Webex Contact Center....
How Automated Batch Release Management Can Transform the Pharmaceutical and MedTech Industries and Enhance Patient Care
June 13, 2024

How Automated Batch Release Management Can Transform the Pharmaceutical and MedTech Industries and Enhance Patient Care

In this research brief, How Automated Batch Release Management Can Transform the Pharmaceutical and MedTech Industries and Enhance Patient Care-- done in partnership with SAP-- we address the challenges faced...
Discover Adobe Experience Platform AI Assistant
June 11, 2024

Adobe Experience Platform AI Assistant Is Generally Available

Keith Kirkpatrick, Research Director with The Futurum Group, covers Adobe’s general availability release of Adobe Experience Platform AI Assistant, and discusses the strategy Adobe needs to take around AI safety...
Salesforce Announces Asset Management Tools Powered by Analytics AI
June 10, 2024

Salesforce Announces Asset Management Tools Powered by Analytics AI

Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s new asset-management enhancements, and discusses how these tools are integral to the company’s success in the competitive manufacturing and industrial...
Cisco Announces AI Enhancements to Webex Contact Center
June 10, 2024

Cisco Announces AI Enhancements to Webex Contact Center

Keith Kirkpatrick, Research Director with The Futurum Group, covers Cisco’s new CCaaS enhancements that are powered by AI, and are designed to improve both agent and customer experiences....
Zoho's Business Impact: From SMB to Enterprise
June 7, 2024

Zoho’s Business Impact: From SMB to Enterprise

In this engaging episode of the Six Five On the Road, our hosts dive into how Zoho's comprehensive suite of applications is revolutionizing businesses from SMBs to large enterprises, detailing...
Epicor Announces Grow Portfolio at Epicor Insights 2024
June 7, 2024

Epicor Announces Grow Portfolio at Epicor Insights 2024

Keith Kirkpatrick, Research Director with The Futurum Group, covers Epicor Insights 2024, and discusses the new Epicor Grow portfolio, Epicor Prism, and industry-specific AI-powered products announced at the conference....
Zoho Announces CRM for Everyone
June 7, 2024

Zoho Announces CRM for Everyone

Keith Kirkpatrick, Research Director with The Futurum Group, covers Zoholics 2024, and discusses the new CRM for Everyone product enhancements....
June 7, 2024

SAP to Acquire Digital Adoption Platform and AI Provider WalkMe

The Furturum Group’s Dr. Bob Sutor and Keith Kirkpatrick examine SAP’s planned acquisition of Digital Adoption Platform provider WalkMe. The acquisition enhances SAP’s business automation and transformation portfolio with additional...
Microsoft Announces Copilot-Driven Dynamics 365 Contact Center
June 6, 2024

Microsoft Announces Copilot-Driven Dynamics 365 Contact Center

Keith Kirkpatrick, Research Director with The Futurum Group, covers Microsoft’s new CCaaS offering that is heavily leveraging the company’s expertise and experience with genAI, and an open approach to integrating...
Salesforce $9.13B Q1 FY 2025 Revenue Narrowly Misses Estimates
June 4, 2024

Salesforce $9.13B Q1 FY 2025 Revenue Narrowly Misses Estimates

Daniel Newman, CEO and Principal Analyst and Keith Kirkpatrick, Research Director at The Futurum Group, cover Salesforce’s Q1 2025 earnings and discuss the factors contributing to the company’s quarterly performance....
The Rising Importance of Authentication in a Digitally Insecure World
May 30, 2024

The Rising Importance of Authentication in a Digitally Insecure World

The Futurum Group’s Steven Dickens and Keith Kirkpatrick cover the announcement of Scandit’s ID Bolt, a consumer-focused ID scanning solution that streamlines identity verification processes, making them more accessible and...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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