Author: Keith Kirkpatrick

Bridging Human Potential and Technology: Enhancing CX and EX for the Future
January 6, 2025

Bridging Human Potential and Technology: Enhancing CX and EX for the Future

In our latest research brief completed in partnership with Aspect, Bridging Human Potential and Technology: Enhancing CX and EX for the Future, we discuss how technology can be used to...
Transforming Workforce Management With SAP SuccessFactors
January 3, 2025

SAP Embeds AI Across SuccessFactors Suite: Transforming Workforce Management

Keith Kirkpatrick, Research Director at The Futurum Group, shares insights on how AI-driven enhancements in the SuccessFactors Suite are improving workforce management with innovations such as the Talent Intelligence Hub...
Will Google’s AI Enhancements Help Drive Greater User Adoption?
December 18, 2024

Will Google’s AI Enhancements Help Drive Greater User Adoption?

Nick Patience and Keith Kirkpatrick at The Futurum Group share their insights into Google’s late-2024 AI announcements, and discuss what the company needs to do to drive and retain customer...
Why Companies Need AI Now, Powered by Salesforce
December 17, 2024

Why Companies Need AI Now, Powered by Salesforce

In our latest research brief completed in partnership with Salesforce, Why Companies Need AI Now, Powered by Salesforce, we discuss how AI agents can improve efficiency, productivity, and precision across...
Adobe Q4 FY2024 Earnings - Solids Growth, AI Integration, and Market Expectations
December 12, 2024

Adobe Q4 FY2024 Earnings – Solid Growth, AI Integration, and Market Expectations

Keith Kirkpatrick, Research Director at The Futurum Group, analyzes Adobe’s FY2024 performance. Growth in the Digital Media and Digital Experience segments contributed to record revenue while addressing challenges like the...
Oracle Q2 FY2025 Results Focus on AI, Healthcare, and Cloud Revenue
December 10, 2024

Oracle Q2 FY2025 Results Focus on AI, Healthcare, and Cloud Revenue

Keith Kirkpatrick, Research Director at The Futurum Group, discusses Oracle’s Q2 FY2025 results and AI’s role in Oracle’s cloud revenue growth, its impact on healthcare innovations, and the strategic significance...
Will Outcomes-Based Pricing Become the Preferred Pricing Model for AI Agents in 2025?
December 10, 2024

Will Outcomes-Based Pricing Become the Preferred Pricing Model for AI Agents in 2025?

Keith Kirkpatrick, Research Director at The Futurum Group shares his insights on the growing use of outcomes-based pricing, spurred on by the growing use of AI. SaaS vendors will need...
Redefining AI Agent Lifecycle Management with Agentforce Testing Center
December 10, 2024

Redefining AI Agent Lifecycle Management with Agentforce Testing Center

Keith Kirkpatrick, Research Director at The Futurum Group, discusses Salesforce’s Agentforce Testing Center, highlighting how its tools, such as secure sandboxes, synthetic testing, and analytics, redefine AI agent lifecycle management....
Smartsheet’s Q3 FY2025 Earnings: Strong Financials and Strategic Milestones
December 9, 2024

Smartsheet’s Q3 FY2025 Earnings: Strong Financials and Strategic Milestones

Keith Kirkpatrick, Research Director at The Futurum Group, explores Smartsheet’s Q3 FY2025 results, focusing on its 17% revenue growth, customer retention strategies, and the $8.4B acquisition by Blackstone and Vista...
Smartsheet’s Collections to Improve Workspace Collaboration and Security
December 6, 2024

Smartsheet’s Collections to Improve Workspace Collaboration and Security

Keith Kirkpatrick, Research Director at The Futurum Group, discusses Smartsheet’s collections feature and curated content sharing, improved workspace collaboration, and enhanced security, which aim to improve the work management platform....
Salesforce Q3 FY25: Agentforce Momentum, AI Advancements, and Strategic Insights
December 5, 2024

Salesforce Q3 FY25: Agentforce Momentum, AI Advancements, and Strategic Insights

Keith Kirkpatrick, Research Director at The Futurum Group, discusses Salesforce's Q3 FY25 earnings. Key topics include the financial impact of its Agentforce AI platform, cRPO growth, strategic acquisitions, and the...
Microsoft Ignite 2024 Transforming Enterprises with AI Innovations
November 27, 2024

Microsoft Ignite 2024: Transforming Enterprises with AI Innovations

Keith Kirkpatrick, Research Director at The Futurum Group, explores Microsoft Ignite 2024's AI advancements, such as Microsoft Copilot Studio, new AI agents, and governance tools, which are transforming enterprise workflows....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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