Author: Keith Kirkpatrick

Alphabet’s Q3 2024 Earnings: AI Drives Revenue Growth and Expands Market Reach
October 31, 2024

Alphabet’s Q3 2024 Earnings: AI Drives Revenue Growth and Expands Market Reach

Keith Kirkpatrick, Research Director at The Futurum Group, discusses Alphabet’s Q3 2024 earnings, focusing on AI's driving revenue growth for Google Services and Google Cloud and how the company uses...
What Makes Microsoft’s Autonomous Agents a Game Changer for Workers?
October 29, 2024

What Makes Microsoft’s Autonomous Agents a Game Changer for Workers?

Keith Kirkpatrick, Research Director at The Futurum Group, shares insights on how Microsoft’s new autonomous AI agents in Copilot Studio improve productivity and streamline workflows across various business functions....
Will Twilio Segment’s Solutions for Advertisers Help Deliver Better Performance?
October 28, 2024

Will Twilio Segment’s Solutions for Advertisers Help Deliver Better Performance?

Keith Kirkpatrick, Research Director at The Futurum Group shares his insights on Twilio Segment’s advertising solutions, and discusses how AI is being used to deliver better functionality and faster time...
ServiceNow’s Q3 FY2024 Results Highlight AI-Driven Growth & Expansion
October 25, 2024

ServiceNow’s Q3 FY2024 Results Highlight AI-Driven Growth & Expansion

Keith Kirkpatrick, Research Director at The Futurum Group, discusses ServiceNow's Q3 2024 financial performance, Now Platform, Workflow Data Fabric, and strategic partnerships contributing to the company’s AI initiatives....
Enterprising Insights: Episode 40 - Wrapping up Smartsheet Engage and Zendesk AI Summit
October 17, 2024

Enterprising Insights: Episode 40 – Wrapping up Smartsheet Engage and Zendesk AI Summit

Keith Kirkpatrick shares his insights on the key developments and their potential impact on businesses from the recent Smartsheet Engage and Zendesk AI Summit. Dive into the discussion for a...
Kyndryl Launches Services to Accelerate AI Adoption for Microsoft 365 Copilot
October 15, 2024

Kyndryl Launches Services to Accelerate AI Adoption for Microsoft 365 Copilot

Keith Kirkpatrick, Research Director at The Futurum Group, shares insights on Kyndryl's new AI services for Microsoft 365 Copilot, accelerating workplace transformation through high-impact AI use cases tailored to business...
Will Adobe’s New Creativity and Scalability Enhancements Deliver Value?
October 15, 2024

Will Adobe’s New Creativity and Scalability Enhancements Deliver Value?

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on the new product announcements made at Adobe MAX. He discusses Adobe’s core strengths in the market, which is...
Will Zendesk’s New AI Tools Deliver Better Service to Customers and Workers?
October 15, 2024

Will Zendesk’s New AI Tools Deliver Better Service to Customers and Workers?

Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into the new announcements from Zendesk, and discusses the benefits for its customers. He also discusses the company’s solid...
Enterprising Insights: Episode 39 - Microsoft's Industries Approach
October 14, 2024

Enterprising Insights: Episode 39 – Microsoft’s Industries Approach

In this episode of the Six Five Webcast Enterprising Insights, Keith Kirkpatrick discusses Microsoft's targeted approach to industries. Highlighting how the company's innovative use of AI, cloud technologies, and strategic...
Smartsheet ENGAGE Conference, New Product Upgrades, & More
October 9, 2024

Will Smartsheet’s New Enhancements Drive Efficiency and Better Work Management?

Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into the new announcements from Smartsheet, and discusses the benefits for its customers. He also discusses the company’s embrace...
Will Agents Finally Help SaaS Vendors Drive Revenue from GenAI
October 7, 2024

Will Agents Finally Help SaaS Vendors Drive Revenue from GenAI?

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on the proliferation of AI agents, and discusses the key elements vendors must consider to drive customer adoption and...
New AI-Powered Innovations for Copilot+ PCs and Windows 11
October 7, 2024

New AI-Powered Innovations for Copilot+ PCs and Windows 11

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on AI in personal computing, exploring how AI-powered innovations in Copilot+ PCs and Windows 11 are set to revolutionize...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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