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Author: Keith Kirkpatrick

Twilio Debuts CustomerAI Privacy Ladder and AI Nutrition Facts Labels
Keith Kirkpatrick

Twilio Debuts CustomerAI Privacy Ladder and AI Nutrition Facts Labels

Transparency and Accountability With AI Models Is a Key Element of Building Customer Trust
Keith Kirkpatrick, Research Director at The Futurum Group covers the announcement of Twilio’s CustomerAI Privacy Ladder and AI Nutrition Facts Labels, and discusses how these are good tools for ensuring responsible AI.
Adobe Express With Firefly Beta Is Now Generally Available
Keith Kirkpatrick

Adobe Express With Firefly Beta Is Now Generally Available

GA Release Allows Content Managers and Designers to Easily Collaborate With Generated Content Across Multiple Media Types
Keith Kirkpatrick, Research Director at The Futurum Group covers the general availability of Adobe Express, and discusses how Adobe’s suite of creative apps provides enterprises with improved workflows and flexibility.
Salesforce Announces Field Service GPT for Field Service Workers
Keith Kirkpatrick

Salesforce Announces Field Service GPT for Field Service Workers

Generative AI Features Allow Workers to Improve Efficiency and Speed
Keith Kirkpatrick, Research Director at The Futurum Group covers Salesforce’s forthcoming Field Service GPT offering, and discusses how generative AI is a natural fit for workers who may only have access to mobile devices.
OpenText Aviator Delivers Generative AI Use Cases Beyond CX
Keith Kirkpatrick

OpenText Aviator Delivers Generative AI Use Cases Beyond CX

Comprehensive Opentext.ai Strategy Drives Efficiencies Across Front- and Back-Office Use Cases
Keith Kirkpatrick, Research Director at The Futurum Group covers the release of OpenText Aviator, the company’s generative AI product suite, and discusses how the focus on back-office use cases will benefit customers.
Keith Kirkpatrick

Voiceitt Launches Accessible and Inclusive Voice-Enabled Experience App

New App Provides Transcription, Dictation, and AI Integrations for Users With Dysarthric or Non-Standard Speech
Keith Kirkpatrick, Research Director at The Futurum Group covers Voiceitt’s launch of its new application that will allow people with speech disabilities to easily communicate with others, and the possible use cases for enterprises to consider.
Salesforce Announces Major Design Update to Slack Platform
Keith Kirkpatrick

Salesforce Announces Major Design Update to Slack Platform

New Slack User Experience Designed to Enhance Users’ Focus and Productivity
Keith Kirkpatrick, Research Director at The Futurum Group covers the launch of Slack’s major user interface redesign, and discusses why this is good for Slack and its users.
ADP Announces Acquisition of Low-Code Automation Tool Provider Sora
Keith Kirkpatrick

ADP Announces Acquisition of Low-Code Automation Tool Provider Sora

Data Integration Tool Will Unify HR and IT Systems and Data, Simplifying Complex HR Workflows via Automation
Keith Kirkpatrick, Research Director at The Futurum Group covers ADP’s acquisition of Sora, a low-code intelligent workflow automation and data integration tool focused on unifying HR data, and discusses the benefit of automating workflows in HR.
Cisco Enhances Its Extended Detection and Response Ransomware Solution
Keith Kirkpatrick

Cisco Enhances Its Extended Detection and Response Ransomware Solution

New Version Incorporates Recovery Capabilities via a Cohesity Integration
Keith Kirkpatrick, Research Director at The Futurum Group covers Cisco’s XDR solution’s integrations of Cohesity DataProtect and DataHawk to identify and respond to ransomware attacks, and discusses the vulnerabilities of hybrid work environments.
Luminar Q2 Earnings Beat Expectations, Revenue Grows to $16.2 Million
Daniel Newman & Keith Kirkpatrick

Luminar Q2 Earnings Beat Expectations, Revenue Grows to $16.2 Million

Lidar Technology Provider Sees Path to Profitability by 2025
Daniel Newman and Keith Kirkpatrick at The Futurum Group cover Luminar’s Q2 2023 earnings, and examine the key factors that will help position the LiDAR technology provider for future success in late 2023 and beyond.
Zoom Announces Developer Ecosystem Framework
Keith Kirkpatrick

Zoom Announces Developer Ecosystem Framework

Support for Integrations to Help Customers Run Best-in-Breed Applications With Zoom Functionality
Keith Kirkpatrick, Research Director at The Futurum Group covers Zoom’s newly announced Developer Ecosystem Framework, and discusses how it will be used to support current customer application preferences while also setting the table for future platform sales opportunities.
OpenText Reports Strong Q4 and FY 2023 Earnings, Driven by Cloud and ARR Growth
Steven Dickens & Keith Kirkpatrick

OpenText Reports Strong Q4 and FY 2023 Earnings, Driven by Cloud and ARR Growth

Strong Revenue Growth Driven by Healthy Enterprise Cloud Bookings and Rising ARR
Steven Dickens, VP and Practice Leader and Keith Kirkpatrick, Research Director at The Futurum Group share their insights on OpenText’s Q4 and FY 2023 earnings. OpenText Inc. has reported strong Q4 and FY 2023 performance, driven by significant growth in ARR and cloud bookings. Notably, the company achieved its tenth consecutive quarter of organic growth in constant currency for both cloud and ARR. OpenText also launched a new version of its customer experience management platform, integrating technology from its acquisition of Micro Focus setting a target to return Micro Focus to organic growth in 2024.
ServiceNow Announces Expanded GenAI Tools
Keith Kirkpatrick

ServiceNow Announces Expanded GenAI Tools

Service Management Vendor Also Announces New AI-Embedded SKUs for ITSM, CSM, and HRSD Offerings
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into ServiceNow’s AI product strategy, covering the announcement of two new generative AI tools for the Now Platform, as well as the forthcoming generative AI-infused premium SKUs to enhance its ISTM, CSM, and HRSD offerings.
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