In this episode of Enterprising Insights, The Futurum Group Enterprise Applications Research Director Keith Kirkpatrick discusses several new generative AI-focused product announcements and enhancements focused on contact centers and service applications.
Single Application Provides an End-to-End Tool to Manage Content Supply Chain
Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of the gen AI-infused Adobe GenStudio and discusses how it fits with Adobe’s push to create a seamless content creation, management, and distribution platform.
New Enhancements Will Help Business Travelers & Organizations Save Time and Money
Keith Kirkpatrick, Research Director at The Futurum Group, covers SAP Concur’s new generative AI-powered enhancements, which are designed to reduce user friction, increase compliance, and allow greater coordination between users and accounting teams.
Enhancements Are Focused on Improving Efficiencies and Jumpstarting Work Processes
Keith Kirkpatrick, Research Director with The Futurum Group, covers the release of new enhancements to Quantum Workplace’s platform that are designed to improve efficiency and jumpstart productivity.
Platform Focuses on Supporting Automated Workflows Across Teams and Embedding Generative AI
Keith Kirkpatrick, Research Director with The Futurum Group, covers the release of Washington D.C., ServiceNow’s first platform launch of 2024, which offers more generative AI, workflow automation capabilities, and a unified interface.
Keith Kirkpatrick, Research Director at The Futurum Group, discusses the use of generative AI to improve efficiency within the flow of work, focusing on apps within the healthcare space.
Despite Strong Quarter, Concerns Around Q2 FY 2024 Guidance Remain
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover Adobe’s Q1 FY 2024 earnings, which featured strong overall revenue and subscription revenue growth and record use of generative AI tools.
New GPT Capabilities Designed to Allow Bots to Proactively Address Problems
Keith Kirkpatrick, Research Director with The Futurum Group, covers Zendesk’s planned acquisition of Service Automation Provider Ultimate and discusses how certain capabilities will help drive more adoption of automated bots.
New Capabilities in Vertex AI Search for Healthcare and MedLM Focused on Harnessing Industry-Specific Data and Processes
Keith Kirkpatrick, Research Director with The Futurum Group, covers Google’s AI-focused announcements from the HIMSS conference and discusses the most interesting AI use cases, potential benefits, and future opportunities for the platform vendor.
Function-Specific Use Cases to Deliver Robust Business Benefits
The Futurum Group's Keith Kirkpatrick covers Oracle’s announcements of Fusion Cloud Applications’ new generative AI capabilities and discusses the most interesting use cases, potential benefits, and future opportunities for the platform vendor.
Keith Kirkpatrick, Research Director at The Futurum Group, discusses the opportunity for SaaS vendors in the mid-market, covering the differences in the buying criteria and product demands between buying types, and discusses how generative AI may be a game-changer in the market.
Keith Kirkpatrick, Research Director at The Futurum Group, speaks with Kathryn Murphy, Senior VP, Product & Design with Twilio, about CX, personalization, and AI, and how it can also be used to improve customer and employee journeys.
