Nestlé’s finance and audit teams did not want AI efficiency treated as a future promise. When the company redesigned its application delivery model in 2024, more than 50 vendors operating in horizontal slices across each application had diffused accountability and left Nestlé’s internal teams absorbing the integration burden — conditions that made it difficult to capture AI-driven efficiency at scale.
To address this, Nestlé consolidated its application delivery model around product groups and fewer strategic partners. IBM Consulting assumed a dual role as both integrator and orchestrator across a significant portion of Nestlé’s Digital Product Services portfolio, taking end-to-end responsibility for defined product groups while coordinating the broader vendor ecosystem. The redesigned commercial framework replaced resource-based pricing with an outcome-based model that embeds efficiency targets directly into the contract, governed by continuous benchmarking and the RunIT Vendor Cockpit performance dashboard.
In our latest case study, Orchestrating IT at Global Scale How IBM Consulting Enabled Nestlé’s AI-Driven Delivery Model, completed in partnership with IBM, Futurum Research covers how Nestlé restructured its IT sourcing model, embedded AI efficiency into its commercial terms, and established governance mechanisms to track performance, along with the early operational outcomes those changes produced.
In this case study, you will learn:
- How Nestlé consolidated more than 50 vendors into a single-integrator-per-product-group model to eliminate the internal integration burden
- Why Nestlé replaced resource-based pricing with an outcome-based commercial framework tied to a double-digit annual cost-reduction target
- How IBM Consulting’s dual role as integrator and orchestrator contributed to a 77% year-over-year reduction in critical incidents and a 20% improvement in time-to-restore
- How the RunIT Vendor Cockpit and a three-layer governance model give Nestlé continuous benchmarking without relying on periodic RFPs
If you are interested in learning more, be sure to download your copy of Orchestrating IT at global scale: How IBM Consulting enabled Nestlé’s AI-driven delivery model today.
Author Information
Don is the Research Director of the Business Economic Value service at The Futurum Group. He guides end-to-end engagements, from designing financial models and conducting research to delivering client-ready BEV deliverables.
Before joining Futurum, Don held senior leadership roles at HFS Research and IDC, where he built and scaled consulting programs, led TEV engagements, and provided strategic advisory council to Fortune 500 clients. With over twenty-five years of experience in consulting, market research, and business impact analysis, he has helped organizations address complex business challenges by translating data-driven insights into actionable strategies.
Don holds an MBA specializing in Market Research and a Bachelor of Science in Marketing Management from Boston University.
