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Author: Alex Gaw

Alex Gaw

Customer Wins for 3CLogic, WebEngage, Explorance, Oracle, and Freshworks

Partners Include NMHS, Akasa Air, KLAR Partners, Silver Fern Farms, and Purplle
Alex Gaw

Meera and Five9 Team Up, Deploying AI to Resolve Common Call Center Issues

Collaboration Aims to Help Contact Centers Provide Smoother CX
Alex Gaw

Customer Wins for Tattle, NTT Data, Appier Group, 8×8, and Sprinklr

Partners Include Colectivo Coffee, Air Canada, Caring Pharmacy, Pilot Catastrophe Services, and BWT Alpine F1 Team
Alex Gaw

New Research from 1E, eGain and KMWorld, MoEngage, Talkdesk, and Insightly

Topics Include Productivity Surveillance, Knowledge Management, Brand Messaging, Insurers, and Marketing Automation
Alex Gaw

New Research from Merkle, Qualtrics, and Workhuman-Gallop Collab

Topics Include Customer Rewards, CX Investments in Financial Services, and Employee Recognition
CX customer wins and case studies
Alex Gaw

Customer Wins for ServiceNow, Salesforce, Oracle, RingCentral, and InMoment

Partners Include NASCAR, The RealReal, Capital Bank, MMC, and Hopebridge
Adobe digital economy survey
Alex Gaw

The Digital Economy Spurs New Expectations and Opportunities

Findings From a New Adobe Survey Reveal the All-Encompassing Influence of the Digital Economy
CX mergers and acquisitions
Alex Gaw

New Acquisitions by Braze, Kore Wireless, Cyara, and Dentsu; Avaya is Restructured

Companies Acquired Include North Star, Twilio’s IoT Business, Spearline, and Shift 7 Digital
Concentrix merges with Webhelp
Alex Gaw

Concentrix to Combine with Webhelp in $4.8 Billion Deal

The Transaction is Expected to Create a Diversified Global CX Leader
CX surveys and research studies
Alex Gaw

New Research from Adobe, CSG, Talkdesk, SAS, and Sprinklr

Topics Include Generative AI, CX Strategy, Conversational AI, CX in EMEA, and Ineffective AI
CX product launches and partnershipss
Alex Gaw

New CX Products: Sprinklr, Five9 and Invoca, InMoment, DHS, Treatwell, and mParticle

Product Launches and New Partnerships Relate to Boosting CX Initiatives
Webex AI product enhancements
Alex Gaw

Cisco Introduces New AI Capabilities for Webex

Features Aim to Deliver Desirable Hybrid Experiences at Workplaces
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Austin TX 78701

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