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Author: Alex Gaw

May 2, 2023

Customer Wins for 3CLogic, WebEngage, Explorance, Oracle, and Freshworks

April 28, 2023

Meera and Five9 Team Up, Deploying AI to Resolve Common Call Center Issues

April 28, 2023

Customer Wins for Tattle, NTT Data, Appier Group, 8×8, and Sprinklr

April 21, 2023

New Research from 1E, eGain and KMWorld, MoEngage, Talkdesk, and Insightly

April 11, 2023

New Research from Merkle, Qualtrics, and Workhuman-Gallop Collab

CX customer wins and case studies
April 10, 2023

Customer Wins for ServiceNow, Salesforce, Oracle, RingCentral, and InMoment

Adobe digital economy survey
April 10, 2023

The Digital Economy Spurs New Expectations and Opportunities

CX mergers and acquisitions
April 6, 2023

New Acquisitions by Braze, Kore Wireless, Cyara, and Dentsu; Avaya is Restructured

Concentrix merges with Webhelp
April 6, 2023

Concentrix to Combine with Webhelp in $4.8 Billion Deal

CX surveys and research studies
April 6, 2023

New Research from Adobe, CSG, Talkdesk, SAS, and Sprinklr

CX product launches and partnershipss
April 4, 2023

New CX Products: Sprinklr, Five9 and Invoca, InMoment, DHS, Treatwell, and mParticle

Webex AI product enhancements
April 3, 2023

Cisco Introduces New AI Capabilities for Webex

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