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Author: Alex Gaw

CX Wins for Salesforce, Veeva Systems, and MoEngage
December 5, 2023

CX Wins for Salesforce, Veeva Systems, and MoEngage

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
New CX Wins with Salesforce, Genesys, 8x8, Sprinklr, and Medallia
November 30, 2023

New CX Wins with Salesforce, Genesys, 8×8, Sprinklr, and Medallia

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
AI M&A and New Funding with Anysphere, AlphaSense, and Enflame
November 21, 2023

AI M&A and New Funding with Anysphere, AlphaSense, and Enflame

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX funding news involving Anysphere, AlphaSense, and Enflame....
CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai
November 21, 2023

CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Cloudera, Verint, Talkdesk, Stanford University, and Kore.ai....
CX Wins for UKG, Press Ganey, and SugarCRM
October 31, 2023

CX Wins for UKG, Press Ganey, and SugarCRM

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
CX M&A: Acquisitions by Oracle, airSlate, NICE, and Simpplr
October 30, 2023

CX M&A: Acquisitions by Oracle, airSlate, NICE, and Simpplr

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX acquisitions by Oracle, airSlate, NICE, and Simpplr, as well as an update on Concentrix closing...
CX Wins With Emplifi, LiveVox, and Qualtrics
October 30, 2023

CX Wins With Emplifi, LiveVox, and Qualtrics

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives Emplifi, LiveVox,...
New CX Research from Exotel, Gainsight, and Heap
October 30, 2023

New CX Research from Exotel, Gainsight, and Heap

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Exotel, Gainsight, and Heap....
InTouch Insight Closes BEB Acquisition and Contentsquare Gets Heap
October 30, 2023

InTouch Insight Closes BEB Acquisition and Contentsquare Gets Heap

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX M&A news involving acquisitions by Intouch Insight and Contentsquare as well as news about funding...
New CX Research from CallMiner, eduMe, and Calabrio
October 24, 2023

New CX Research from CallMiner, eduMe, and Calabrio

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from CallMiner, eduMe, and Calabrio....
CX Research from Twilio, Leapsome, and Workhuman-Gallup
October 20, 2023

CX Research from Twilio, Leapsome, and Workhuman-Gallup

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Twilio, Leapsome, and Workhuman in collaboration with Gallup....
CX New Launch and Funding News
October 20, 2023

CX New Launch and Funding News

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX new launch and funding news involving ADP, Orquesta, and Nexusflow....

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