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Author: Alex Gaw

CX research reports
Alex Gaw

New Research from LivePerson, cdp.com, Simplr, Smart Communications, and Sailthru

Reports Tackle Call vs. Message Options, AI Use in Marketing, Chatbots, and More
Alex Gaw

Customer Wins for Salesforce, Medallia, Talkdesk, MoEngage, and Workday

CX Initiatives pay off for Formula 1, Northwestern Medicine, LifeSearch, S’More, and Asda
CX acquisition
Alex Gaw

Press Ganey Completes Acquisition of Forsta, Uniting Key CX Providers

Acquisition Will Enable Optimized Operations and Expanded Capabilities on Both Sides
CX acquisitions and funding
Alex Gaw

M&A and Funding News from ActionIQ-InfoSum, Orion, Quinyx, and More

A Look Into Recent Activity on the Acquisitions and Funding Front Also Focuses on UserZoom and Observe.AI
new research studies
Alex Gaw

New CX Research from Mitto, Redzone, Heap, Execs In The Know, UserTesting

Studies Share Singular Focus on the Customer and Surrounding CX Initiatives
Blockchain and consumer experience
Alex Gaw

ONR Report: Blockchain and Other New Tech Can Alter Consumer Experience

Implications Are Significant on Customer Relationships, Data Transparency, and Consumer Loyalty
CX customer wins and case studies
Alex Gaw

Customer Wins for Salesforce, Qualtrics, mParticle, Tata CS, and Reputation

Collaborations Benefit Bose, POS Malaysia, UK’s Channel 4, Stellantis, and Renault
personalized customer experience
Alex Gaw

Twilio: Investing in Digital Customer Engagement Boosted Revenue by 70%

Personalization is Key to Meaningful Customer Relationships
CX mergers and funding
Alex Gaw

New in M&A: Mastercard and TTEC Complete Their Acquisitions; NICE and Deutsche Telekom Subsidiary Team Up

Mastercard is New Owner of Dynamic Yield; TTEC Buys Faneuil Assets; and Deutsche Telekom Global Business Gets Ready for NICE CXone
CX acquisitions and funding
Alex Gaw

M&A and Funding for Cyara, SaaS Group, Gupshup, Netcore Cloud, and Caplena

Companies Acquired are Botium, Pipeline, and Active.Ai; Investment Targets Include Unbxd, Caplena
CX research studies
Alex Gaw

New Research from Glassbox, Talkdesk, UserTesting, Clickatell, and 3radical

Findings Look Into CX Strategy, Brands and Gen Z, Human-Driven Insight, Chat Technology, and Brand Messaging
Abu Dhabi CX
Alex Gaw

Abu Dhabi Launches ‘Program for Effortless Customer Experience’

New Abu Dhabi Government Initiative Aims to Provide World-Class CX
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