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Author: Alex Gaw

CX surveys and case studies
Alex Gaw

New Research from Info-Tech, ActiveCampaign, Qualtrics, Talkdesk, and EY

Four Reports Examine the Role of CX in IT Service Desks, SMBs, Higher Education, and Retail; EY Research Explores Digital Opportunities for Government
CX customer wins and case studies
Alex Gaw

New Customer Wins for Cogito, Salesforce, Oomiji, RingCentral, and Relay42

Partners Include Jos Alukkas, FuelFood.io, Westland Insurance, and digitalAudience
CX acquisitions and funding news
Alex Gaw

New Funding for MessageGears, 15Five, Darwin CX, and Chattermill

Also: LumApps Acquires Vizir
Twilio delisting from stock exchange
Alex Gaw

Twilio is Voluntarily Delisting from Long-Term Stock Exchange

But Trading and Listing Will Continue at New York Stock Exchange
Digital infrastructure for CX
Alex Gaw

Fewer Than 1 in 7 Marketers Possess Digital Infrastructure Needed to
Develop Hybrid CX

New Study from CMO Council Research and SAS Reveals Shortcomings in Current CX Strategies for Winning and Retaining Customers
Virtual customer support
Alex Gaw

Virtual CX Will Become a Mainstream Frontline Support Channel by 2028

New Research from Content Guru Also Reveals Insights from CX Pros for Next Year
CX customer wins and case studies
Alex Gaw

Customer Wins for Google, Konnect Insights, Algolia, MoEngage, and Qualtrics

Partners Include Segra, Zomato, Harry Rosen, Chefaa, JobsForHer, Covenant Physician Partners, Intermountain Healthcare, and Shannon Medical Center
CX surveys and research studies
Alex Gaw

New Research from Partnership for Public Service, Emplifi, Qualtrics, ISG, and IDC

Topics Include Government CX Budgets, 2023 as Year of Authenticity, and the Future of CX
CX Customer Wins and Case Studies
Alex Gaw

Customer Wins for SMG, Pisano, Talkdesk, IntelePeer, and Qualtrics

Partnerships Benefit Rubio’s, Coca-Cola, Wallbox, MidSouth Electric Co-op, and NTT Group
Presidential Management Agenda
Alex Gaw

Presidential Management Agenda Continues to Make Progress

Quarterly Update from the Biden Administration Asserts That Headway Is Being Made in All Three Priority Areas
CX acquisitions and funding news
Alex Gaw

Xref Buys Voice Project for Hire-to-Retire Solution; New Funding for CX Startups

Fresh Funds Obtained in New Funding Rounds for Frame AI, Popwork, Spiral, and Trully
CX surveys and research studies
Alex Gaw

New Research from Kubra, Genesys, Forrester, Infinity, and Mitto

Research Topics Include Insurance, CX in Banking, Trust, Contact Center Call Experience, and Omnichannel Messaging
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