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Author: Alex Gaw

Mitel plans to acquire Unify
Alex Gaw

Mitel Enters Talks to Acquire Unify

Acquisition Would Significantly Expand Mitel’s Global UC Footprint
CX surveys and research studies
Alex Gaw

New Research from ACSI, Simplr, Cyara, Conversica, and Emarsys

Topics Include Citizen Satisfaction, CX in the 2022 Holiday Season, Chatbots, and the Consumer-Retailer Divide
TDCX Digital CX Center of Excellence
Alex Gaw

TDCX Launches New Digital CX Center of Excellence in Singapore

A New Investor Arm Is Also Set Up to Support the Center
CX customer wins and case studies
Alex Gaw

Customer Wins: Google Cloud and Deloitte, UKG, Sprinklr, goHappy, and Medallia

Partnerships Formed with Kroger, TravelBrands, Ferrara Candy, Distinctive Living, and SelectBlinds
CX mergers and acquisitions
Alex Gaw

M&A News: Acquisitions by Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna

Acquired Firms Include Assist Digital, Repustate, Swrve, UserTesting, and Human Inference
CX surveys and research studies
Alex Gaw

New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone

Topics Covered Include Immersive CX, Inventory Challenges, Innovation, Customer Sentiment, and Employee Retention
CX acquisitions and funding news
Alex Gaw

New Funding for Beaconstac, Akia, and Inbenta

Also: Capacity Acquires Textel; PartnerHero Acquires SupportOps
CX customer wins and case studies
Alex Gaw

CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage

Partners Include Big Pharma Firm, MegaCorp Logistics, El Cortes Ingles, Apple Federal Credit Union, and Jazeera Airways
Customer Data Platform surveys and research studies
Alex Gaw

New Research from Treasure Data, Neustar, Emplifi, Gartner, and Acxiom

Topics Include CDPs, Contact Solutions, Operational Efficiency, the Customer, and Personalization
CX acquisitions and funding news
Alex Gaw

New Acquisitions by Publicis, Telus International, Alchemer, and Bridgepointe Technologies

Yieldify, WillowTree, Apptentive, and PPT Solutions are Acquired; Also: Rokt Raises Funds
Customer data platforms
Alex Gaw

Customer Data Platform News from Acquia, Tealium, Meiro, and Appier

Product Enhancements Gain Ground and CDP Partnerships Proliferate
CX acquisitions and funding news
Alex Gaw

M&A: Airtel Buys Lemnisk Stake, Nosto Bags Findologic, GetResponse Closes Recostream Deal

Also: Gladly and TheyDo Secure New Funding
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