Tag: artificial intelligence

June 3, 2022

C3 AI Beats FY Q4 2022 Earnings Expectations, Continues to Diversify and Work to Improve Profitability

Futurum analysts Daniel Newman and Michael Diamond cover C3 AI’s most recent Fiscal Q4 2022 earnings and discuss how the firm’s revenues remain in positive territory despite supply chain and...
Customer experience research studies
May 26, 2022

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Call center automation
May 26, 2022

ASAPP Launches AutoSummary Service API to Enable Automatic Call Center Functions

May 12, 2022

Qualcomm AI Research Quietly Working to Make AI Ubiquitous in a Wide Range of Business Fields, Including Wireless, Automotive, Extended Reality, IoT and Mobile

Futurum analyst Todd R. Weiss looks at the wide range of AI initiatives and critical research being explored inside the formerly quiet Qualcomm AI Research group at Qualcomm, all with...
Salesforce CRM Analytics
May 10, 2022

Salesforce Launches CRM Analytics With New Features

May 3, 2022

HPE Swarm Learning Machine Learning AI Framework Delivers Accelerated AI Insights at the Edge in Healthcare, Banking, Finance and More While Maintaining Data Privacy

Futurum analyst Todd R. Weiss examines the new HPE Swarm Learning machine learning AI framework, which delivers accelerated AI insights at the edge in healthcare, banking, finance and more while...
CX travel and hospitality products and customers
April 12, 2022

Travel & Hospitality CX Announcements by Cendyn, mParticle, Spitch.ai, and Amadeus

April 7, 2022

Ex-DeepMind Researchers Launch EquiLibre to Give Stock and Crypto Traders an Edge Using AI

Futurum analysts Todd R. Weiss and Jared Klee share their insights on the launch by three ex-DeepMind researchers of startup EquiLibre, which aims to use AI to give stock and...
March 31, 2022

Five9 Becomes Official Customer Contact Center Software Partner of European Tour Group

Futurum principal analyst Shelly Kramer explores the news that Five9 has become the official customer contact center software partner for golf’s European Tour group. The partnership is all about leveraging...
AI customer service
March 17, 2022

Ayla Networks Uses AI to Predict and Prevent Customer Problems

Customer intelligence
March 4, 2022

Enterpret Launches to Support Customer Feedback Intelligence

chatbot customer support
March 2, 2022

Evaluating Chatbots for Customer Support Applications

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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