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Archives: News

healthcare brand loyalty
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Andrew Broderick

Establishing Brand Loyalty in Healthcare as a Futureproofing Strategy

The Future of Patient Experience Requires the Industry to Be Bold Creatively and Strategically
cross channel cx funding
Alex Gaw

Insider, Cross-Channel CX Platform Provider, Earns Unicorn Status

Series D Funding Round Yields $121 Million and $1.2 Billion Valuation
Organizational success research
Alex Gaw

New Research Studies: Avaya, Hiya, Gartner, Salesforce, and PwC-FICCI

Findings Touch Upon Business Success, Phone Calls, Customer Breakups, Subscriber Churn, and AI Implementation in India
healthcare strategy
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Andrew Broderick

Unblinding Healthcare Strategy to Transform Patient Experience

Providers Need to Recognize That Patient and Consumer Experiences Are Inextricably Linked
Employee Experience products
Sherril Hanson

New EX Products: Momentive, QuestionPro, Experience.com, Motivosity, and DaysToHappy

Planning & Consulting, Feedback Development & Delivery, Employee Recognition, and Virtual Assistant Solutions Are Launched
Customer wins and case studies
Alex Gaw

New Customer Wins for Amelia, eGain, ISC-CX, ASAPP, and Medallia

Five New Collaborations Extend Across Hospitality, Government, Real Estate, Media, and Telecommunications Industries
collaborative web browsing
Keith Kirkpatrick

Using Co-Browsing to Improve Customer Experiences

Collaborative Browsing Can Also Boost Sales, but Agents Need to Carefully Follow Rules for Client Consent
hiring employees
Alex Gaw

Concentrix to Double the Workforce at Concentrix Catalyst Division

5,000 New Hires Are Being Sought to Work in Company’s Design and Engineering Offices in India
CX mergers and funding
Alex Gaw

M&A Update on Zendesk, CallTower, Verisk, and Salesforce; Funding for Bloomreach

One Merger Fails, Three New Acquisitions Go Through, and A New Funding Round is Completed
CX research reports
Alex Gaw

New Research from SugarCRM, Eagle Hill, Adobe, Blueshift, and Qualtrics

Reports Look Into Customer Turnover, US Healthcare Workers, Asia Pacific Businesses, Marketing Campaigns, and A Shorter Work Week
Patient experience journey
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Andrew Broderick

Patient Experience Management Reimagined

An Evolving Landscape of Innovation and Technology Solutions to Personalize and Optimize the Patient Journey
Customer intelligence
Sherril Hanson

Enterpret Launches to Support Customer Feedback Intelligence

With $4.3 Million in Funding, New Startup Helps Analyze Customer Feedback at Scale
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