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What we do
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2025 Research Agenda: Key Topics and Coverage Areas
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Tag: Mergers & Acquisitions
January 25, 2022
Alex Gaw
Industry News
Merkle B2B Integrates gyro and Merkle|DWA to Create a Full-Service CX Management Offering
Move Brings Together Media and Creative Specialists for Unified Offering
Customer Experience
,
Data Analytics
,
Digital Transformation
January 21, 2022
Alex Gaw
Industry News
Medallia Announces Acquisition of UK Journey Orchestration Firm Thunderhead
The Union Will Target Enterprise Firms in Search of CX and Customer Journey Solutions
Data Analytics
January 14, 2022
Alex Gaw
Industry News
Digital Agency LaneTerralever to Acquire Marketing Firm Convince & Convert
Experience Dynamic, A New Collective of Integrated Companies, Also to Launch
January 7, 2022
Alex Gaw
Industry News
Activist Investor Jana Partners Calls for Zendesk to Abandon Acquisition of Momentive Global
Jana Says Proposed Deal Will Destroy Zendesk Shareholder Value
Customer Experience
January 3, 2022
Alex Gaw
Industry News
Clarivate Acquires Patient Connect to Address Increasing Need for Global Personalized Data
Expanded Worldwide Offerings Will Help Life Science Companies Make Data-Driven Decisions Tailored to Their Patient Population
December 30, 2021
Alex Gaw
Industry News
Concentrix Closes $1.6 Billion Acquisition of PK
Completion of the Acquisition Unites Two CX Providers in Breadth and Scale of Offerings
December 29, 2021
Alex Gaw
Industry News
Mastercard to Acquire CX Personalization Firm Dynamic Yield
Acquisition Will Help Brands Deliver Trusted and More Effective CX, Mastercard Says
Personalization
December 20, 2021
Alex Gaw
Industry News
Adobe Finishes 4Q with Record Revenues
The Company’s Digital Media and Digital Experience Segments Hit All-Time Revenue Highs
December 10, 2021
Alex Gaw
Industry News
CX Acquisitions Abound During Early December
Tech Mahindra, All for One Group, Clarivate, 8×8, and ConnectWise All Extend Their Brands
December 3, 2021
Alex Gaw
Industry News
Ericsson to Acquire Vonage for $6.2 Billion
Acquisition Will Spearhead the Creation of a Global Network for Innovation
Communications Networks
December 1, 2021
Alex Gaw
Industry News
CX Services Specialist Concentrix to Acquire CX Design Engineering Firm PK
Billion-Dollar Deal Combines a Complementary Client Base and Similar Vertical Focus
November 29, 2021
Alex Gaw
Industry News
Accenture to Buy CX Specialist Firm Tambourine
Tambourine Delivers CX in Japan’s High-Growth Digital Commerce Market
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