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Tag: Employee Experience

Sherril Hanson

Genesys Launches the Experience Index for Contact Center Employees

A Survey-Based Process for More People-Centric Measurements
Sherril Hanson

WebMD Health Services Announces Intent to Acquire Limeade

The Combination Will Provide Wellbeing and Engagement Solutions
Keith Kirkpatrick

Delta Launches, Then Pauses, Employee Recognition Program After Backlash

Outside Actors Criticize the Program, Accusing the Airline of “Violation of Our Privacy”
Sherril Hanson

Nexthink Assist Launched to Support Digital Employee Experience

AI-Powered Virtual Assistant Helps IT Teams Address Problems More Efficiently
Sherril Hanson

Genesys Broadens Experience Reach with the Cloud EX Launch

AI-Powered Workforce Management Offers a Simplified Path to the Cloud
Keith Kirkpatrick

Grammarly Incorporates Generative AI to Improve Workflow and Productivity

New Features for GrammarlyGo Provide Efficiency without Sacrificing Security
Sherril Hanson

Continuous EX Measurement Allows for Increased Ability to Make Positive Change

Cogito Launches EX Score, Predicting Agent Sentiment After Each Day
Sherril Hanson

Google Cloud’s Generative AI Comes to UKG’s HCM Suites

Technology Will Support an Improved Employee Experience and Efficiencies
Sherril Hanson

Data Reinforces ‘Don’t Ask for Feedback You Are Not Prepared to Act On’

Quantum Workplace Survey Also Shows Cadence Is an Important Factor
Sherril Hanson

Microsoft Announces Copilot in Microsoft Viva

Microsoft Viva Glint and New Research Also Introduced
Sherril Hanson

Playvox Brings a Strong Focus on Agent Engagement

Quality Management Supports Both CX and EX in Contact Centers
Alex Gaw

New Research from 1E, eGain and KMWorld, MoEngage, Talkdesk, and Insightly

Topics Include Productivity Surveillance, Knowledge Management, Brand Messaging, Insurers, and Marketing Automation
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