Technology Insights

The Futurum Group’s analysts cover a myriad of technologies across the technological landscape. Here you can narrow down our insights by technology category. If you prefer to filter by industry vertical, you can do that here.

isolved’s Extended AI Capabilities Focus on Supporting EX With Productivity, Performance, and Predictability
July 17, 2023

isolved’s Extended AI Capabilities Focus on Supporting EX With Productivity, Performance, and Predictability

Sherril Hanson, Senior Analyst at The Futurum Group discusses isolved’s extended AI capabilities designed to support productivity, performance, and predictability with Geoff Webb VP of Solution Strategy....
FedRAMP Authorization Achieved for Genesys Cloud CX
July 17, 2023

FedRAMP Authorization Achieved for Genesys Cloud CX

Sherril Hanson, Senior Analyst at The Futurum Group, covers the news that the Genesys Cloud CX platform now has Federal Risk and Authorization (FedRAMP) authorization and how this milestone comes...
Qualcomm Snapdragon Wear 4100+ Platform: Helping Keep Children Safe
July 17, 2023

Qualcomm Snapdragon Wear 4100+ Platform: Helping Keep Children Safe

The Futurum Group Industry Analyst, Michael Diamond looks at the Verizon Gizmo Watch 3, which is powered by the Qualcomm Snapdragon 4100+ platform, designed to keep children safe....
IBM Brings Advanced Feature Set to New FlashSystem 5045
July 17, 2023

IBM Brings Advanced Feature Set to New FlashSystem 5045

Mitch Lewis, Research Analyst at The Futurum Group, covers the latest model entry to IBM’s FlashSystem lineup and the advanced cyber-resiliency features that it includes....
Improving Contact Center Experiences via NLP, NLU, and Analytics-Focused AI
July 17, 2023

Improving Contact Center Experiences via NLP, NLU, and Analytics-Focused AI

Keith Kirkpatrick, Research Director at The Futurum Group covers Twilio’s partnership with Frame AI, and discusses the continuing value being derived from non-generative AI technology, including NLP, NLG, and analytics-based...
Using-Retrieval-Augmented-Generation-With-Access-Control-Technique-for-Managing-LLMs-Can-Be-Applied-Enterprise-Wide
July 17, 2023

Using Retrieval-Augmented Generation With Access Control Technique for Managing LLMs Can Be Applied Enterprise-Wide

Keith Kirkpatrick, Research Director at The Futurum Group, covers Coveo’s use of retrieval-augmented generation, and discusses how the company’s inclusion of access-level control can help organizations safely deploy generative AI...
HPE Discover 2023: HPE Extends HPE GreenLake Private Cloud Portfolio at Equinix IBX Data Centers
July 17, 2023

HPE Discover 2023: HPE Extends HPE GreenLake Private Cloud Portfolio at Equinix IBX Data Centers

The Futurum Group’s Ron Westfall examines why HPE needed to expand its alliance with Equinix to better capitalize on Equinix’s colocation ecosystem, which currently encompasses thousands of tenants including enterprises,...
Gainsight Agrees to Acquire Customer Education Platform Northpass
July 17, 2023

Gainsight Agrees to Acquire Customer Education Platform Northpass

Sherril Hanson, Senior Analyst at The Futurum Group, reviews the Gainsight announcement of customer education provider Northpass, and how it will broaden the company’s platform....
Generative AI Capabilities Coming to Pega Infinity in Q3
July 14, 2023

Generative AI Capabilities Coming to Pega Infinity in Q3

The Futurum Group analyst Todd R. Weiss shares his insights about the generative AI capabilities coming to Pega Infinity in Q3 as the low-code, AI-powered decisioning and workflow automation platform...
IBM watsonx.data is Now Generally Available as Part of Major watsonx Announcement
July 14, 2023

IBM watsonx.data is Now Generally Available as Part of Major watsonx Announcement

Randy Kerns, Senior Strategist at The Futurum Group covers covers the release of IBM's new AI-focused solutions as it announces general availability of watsonx.data....
5G Factor VRN_Azure for Operators_Build 5G Modern Connected Apps at the Edge
July 13, 2023

5G Factor Video Research Note: Azure for Operators: Build 5G Modern Connected Apps at the Edge

The Futurum Group's Ron Westfall and Steve Dickens examine why the cloud plays a major role across recent 5G ecosystem moves including the Azure for Operators 5G modern connected applications...
HPE Completes Acquisition of Private 5G Specialist Athonet
July 13, 2023

5G Factor Video Research Note: HPE Completes Acquisition of Private 5G Specialist Athonet

The Futurum Group's Ron Westfall and Steve Dickens examine why the cloud plays a major role across recent 5G ecosystem moves including the completion of the HPE acquisition of Athonet...

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Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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