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Zenarate’s Training Solution Helps Agents Prepare for Success, Keep Skills Fresh and Relevant, and Support a Better Customer Experience
Keith Kirkpatrick and Sherril Hanson at The Futurum Group chat with Zenarate CEO and cofounder Brian Tuite and provide insights into AI Coach, a solution that provides in-depth natural language role play and skills coaching.
On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss the earnings results for IBM, Intel, SAP, and ServiceNow, Intel IFS and UMC collaboration, and changes to Apple based on DMA.
Intel Delivers Solid Q4 2023 Results Led by a Rebound in the PC Market with AI Everywhere and IFS Paving the Future Although Tempered by Soft Q1 2024 Guidance
The Futurum Group’s Ron Westfall and Daniel Newman assess Intel’s 2023 progress, with a rebound in the PC market. The Q1 2024 guide is a wrinkle but advancing its IDM 2.0 strategy delivering 5 nodes in 4 years plus AI PC innovation shows progress.
Mark Beccue, Research Director, AI at The Futurum Group discusses Microsoft Copilot, LLM research, Fairly Trained, Google ASPIRE.
New Capabilities Focused on Supporting a Better Customer Experience and More Friction-Free Agent Experience
Sherril Hanson, Senior Analyst at The Futurum Group, discusses new and enhanced capabilities to the Sprinklr Service suite, a suite of solutions that has seen a fast pace of new functionalities across nine different service products.
vFunction Earned a Spot Among CRN’s 2024 Coolest Cloud Software Companies and Received Recognition as a DevOps Excellence Awards Finalist
The Futurum Group’s Paul Nashawaty discusses the recognition received by vFunction's Architectural Observability Platform, recognized as one of CRN's 2024 Coolest Cloud Software Companies.
New Computational Storage Feature Boosts NVMe and Computational Storage Landscape
Mitch Lewis, Research Analyst at The Futurum Group, shares his insights on NVMe computational storage.
Addition of Google Cloud Could Be a Key Trigger for AI Innovation, Enterprise Adoption
Research Director Mark Beccue of The Futurum Group examines the Google Cloud announcement of the Hugging Face partnership.
Pure Storage Showcases FlashBlade’s Ability to Support High-Performance Financial Workloads with STAC Benchmark
Mitch Lewis, Research Analyst at The Futurum Group, shares his insights on Pure Storage’s STAC benchmark results.
Veritas Makes Application Mobility Service Available to All, Adds Azure Support
Krista Macomber, Research Director at The Futurum Group, shares her insights on updates to Veritas Application Mobility Service.
Pega GenAI Knowledge Buddy Unlocks Access to Enterprise Knowledge Content
Keith Kirkpatrick, Research Director with The Futurum Group, covers Pegasystems’ announcement of its GenAI Knowledge Buddy, which can be deployed across a range of customer and employee use cases to improve efficiency.
Verint’s New Experience Index Retail Study Points to In-Store Preference But Still a High Need for Smooth, Connected Journeys
Sherril Hanson, Senior Analyst at The Futurum Group, looks at Verint’s latest experience index, focusing on the retail segment, which points to in-store preference for the start and end purchase parts of a customer journey.
