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Strengthening Customer Experiences for the Older Generation Is a Key Opportunity, But Requires Distinctive Practices and Processes
Acquired Companies Included The Fascination, Blackwood Seven, AskSid, ExecVision, Vibbio, and BundleB2B
Employee Experience ID and Social Connect Broaden Views of Employees and Customers
Achievements in the Past Year Include Solid Growth, New Partnerships, and Industry Acclaim
Data Points to the Need for Recognition, Flexibility, Well-Being, Feedback Opportunities, and Training
Reports Tackle Call vs. Message Options, AI Use in Marketing, Chatbots, and More
CX Initiatives pay off for Formula 1, Northwestern Medicine, LifeSearch, S’More, and Asda
Acquisition Will Enable Optimized Operations and Expanded Capabilities on Both Sides
Using Text Channels to Support Customers Helps Provide Context and Accelerate Response Times, Among Other Benefits
Company Claims to Now Be the Largest Experience-Focused Company in Latin America
A Look Into Recent Activity on the Acquisitions and Funding Front Also Focuses on UserZoom and Observe.AI
Shifting the Conversation Toward Customer Engagement and the Democratization of Feedback
