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Topics Cover Video in Brand Communications, Banking CX, Speed and Ease of CX on Consumer Loyalty, GigCX Workers, and Customer Data Challenges and Consequences
Multiple Measures for Mitigating Miscommunication and Misunderstanding
The Need to Better Prioritize Initiatives and Identify Customer Churn Is a Driver for Technology Adoption
Environmental Factors Like Temperature, Humidity, Scent, and More Affect Shoppers and Employees
Focus Areas Include Digital Employee Experience and Technologies, Hourly Workforce Trends, and Expanded Benefits
Fresh Capital Infusion Will Fuel Next Product Journey Stages
The Virginia-Based IT Firm Will Be the Preeminent UK Football Club’s Digital Partner
Mapping Out Plans for Handling Unexpected Scenarios Can Mitigate Their Effect on Operations and CX
CX Initiatives Benefit IHCL, PassTo, Cotton On Group, Shell, and A Slew of Qualtrics Partners
Top Five Industry Sectors for CX Include Telecommunications, Healthcare, Financial Services, Retail, and Government
ERGs, Analytics, Volunteering, and Employee Recognition Are Focus Areas
Acquired Companies Include Majorel Group, Grupo Services, and Competella
