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Wellbeing Tools Gain Interest in the Race to Attract and Retain Employees
Customer Data Platforms Unify Data into an Always Current, Single Source of Truth
Brands Using Social Listening Can Assess Advertising Campaign Effectiveness, Identify Social Influencers, and More
Also: Zendesk Supports Its Acquisition by Consortium, and Not by Light Street Capital
New Hires Will Help the Department in its Digitalization Efforts
Simply Acknowledging Problems Customers Are Having and Keeping Them Updated Goes a Long Way
AI Technology Provides One Path to Finding and Limiting Bad Experience in the Customer Journey
Company Culture and Technology Investments Are Focus Areas
Deal with Issues, Even Those Resulting from Customer Ignorance, Quickly and with Empathy
15Five Research Shows Employees Continue to Quit and Companies Freeze Hiring
Enhanced Capabilities Announced Include Mobile Integration, Hyper-Personalization, and Continuous Feedback
Reports Cover Government Customer Service, Voice Automation, DX Efforts, Gamification, and Effects of Negative CX on Airlines and Hotels
