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Vonage Study Shows Consumers Want Digital Interactions with Brands to be Like Conversations with Friends and Family
SMS Surveying, Reputation Management, and AI Are Focus Areas
CX Partners Include Academy Mortgage, Ocado, WaFd Bank, Omantel, and IGT Solutions
Coaching, Community, and Communication Tools Help Alleviate Manager Stress
Topics Cover Government, Social Media Trends, Financial Services, and Personalization Efforts
Announcements Highlight Conversational AI, UCaaS, CCaaS, CPaaS, and Cloud Technologies
Theater Operators Have Invested in Premium Experiences and Other Efforts to Get Through Tough Times
U.S. Bank, UK G-Cloud 13, Dr. Reddy’s Labs, Databricks, and Currys Are CX Partners
Salesforce Contact Center Offers Automation and Intelligence in Real Time
Allowing Too Much Customization Can Hurt Restaurants and Their Employees
Focus Areas Include Frontline Worker Support, Communications, and Voice of the Employee
Product Provides Automated Insights on the Cross Impacts of EX, CX, and Brand Experiences
