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Harnessing New Programs and Technology to Evolve the Restaurant Customer Experience
Research Topics Include Insurance, CX in Banking, Trust, Contact Center Call Experience, and Omnichannel Messaging
Product Enhancements, Integrations, and Partnerships Announced to Expand CX Capabilities
Drawing Customers in with Free Access Drives Acceptance and Lets Them Contribute to Product Value
Optimism for Investment Is Still Reported
Offering Alternative Options and Explaining Reasoning and Rationale Go a Long Way
Also: Zendesk Acquisition by Hellman & Friedman and Permira Now Completed
The Decision Is On-Brand for the Discount Carrier, But Could Prove Risky and Alienating
New Funds to Fuel Company Expansions
Aramex, Rentokil, Razer, Ascension, and Jetson Reap Partnership Benefits
New Telus International Survey Also Reveals Consumer Limits and Concerns in A Virtual World
Topics Touch on Automation and Holiday Staffing, Sustainable Christmas Shopping, Conversational AI in Contact Centers, and More
