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Simplifying the Insurance Customer Journey with Strategic Technology Investments
Callback Technologies, Omnichannel Engagement, and Self-Service Can Help Smooth Out This CX Issue
Also: Capacity Acquires Textel; PartnerHero Acquires SupportOps
Integrations, Partnerships and Product Enhancements
Leveraging CX Technologies and Best Practices Across Multiple Brands with Different Market Positioning
Self-Service, Automation, and Third-Party Partners Can Improve Service, But May Impact CX
Partners Include Big Pharma Firm, MegaCorp Logistics, El Cortes Ingles, Apple Federal Credit Union, and Jazeera Airways
Modernizing Infrastructure and Services for Tax Preparation
Consider Multi-Factor and Voice Biometrics to Improve Security
QuestionPro Workforce President Sanja Licina Shares Insights
Improving Customer Satisfaction through Technology Investment and Process Improvement
Twilio, Tealium, and Treasure Data Release Research
