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Acquisition Would Significantly Expand Mitel’s Global UC Footprint
Employees Have Choices; Companies Cannot Afford to Neglect EX
Topics Include Citizen Satisfaction, CX in the 2022 Holiday Season, Chatbots, and the Consumer-Retailer Divide
Increased Customer and Employee Friction May Be Necessary to Thwart Threats
A New Investor Arm Is Also Set Up to Support the Center
Improving Customer Satisfaction and Operational Efficiency in the Age of Digital Transformation
Providing Support Must Be Continued Throughout the Employee Journey
Partnerships Formed with Kroger, TravelBrands, Ferrara Candy, Distinctive Living, and SelectBlinds
Acquired Firms Include Assist Digital, Repustate, Swrve, UserTesting, and Human Inference
Local Municipalities Must Learn from Their Commercial Counterparts
Dash Research Interviews Sandeep Garg, InMoment’s Chief Product Officer
Topics Covered Include Immersive CX, Inventory Challenges, Innovation, Customer Sentiment, and Employee Retention
