Sprint: Transformation of Care and Commerce Functions Has Reduced Costs and Improved Customer Experience

Sprint (the fourth largest CSP in the USA) was under pressure to improve its customer experience and reduce the cost of operations. Sprint’s transformation of commerce and care functions has improved customer experience and architectural agility, while significantly reducing support costs. Download the Analysys Mason Case Study to learn more.

Sprint (the fourth largest CSP in the USA) was under pressure to improve its customer experience and reduce the cost of operations. Sprint’s transformation of commerce and care functions has improved customer experience and architectural agility, while significantly reducing support costs. Download the Analysys Mason Case Study to learn more.

Author Information

Avatar photo

Praesent ornare vitae tortor id pharetra. Mauris sed neque sed orci tempor semper at nec dui.

Related Insights
MANTL's Branch Bet Pays Off: 1M Applications and Climbing
September 18, 2026

MANTL's Branch Bet Pays Off: 1M Applications and Climbing

Alkami Technology's MANTL platform has crossed 1 million in-branch account opening applications, becoming the highest-volume growth channel in 2026 as U.S. banks open more branches than they close for the...
Zendesk's Specialized AI Agents Redefine the CX Automation Benchmark
September 15, 2026

Zendesk's Specialized AI Agents Redefine the CX Automation Benchmark

Keith Kirkpatrick, Vice President, Research, at Futurum, Zendesk's Specialized AI Agents reshape customer experience automation, automating up to 80% of enterprise workflows with industry and custom solutions....
Conduent's CITO Hire Signals AI-First Enterprise Transformation Push
September 15, 2026

Conduent's CITO Hire Signals AI-First Enterprise Transformation Push

Conduent appoints Narayanan Sundaresan as Chief Information and Technology Officer, bringing 28+ years of enterprise AI expertise to drive digital transformation as channel partners report overwhelming confidence in AI-powered growth....
AI budget overruns
September 14, 2026

Enterprise AI Overruns Hit 46.9%: Is the Reckoning in FY2027?

Mitch Ashley, VP and Practice Lead at The Futurum Group, shares his insights on why 46.9% of enterprises are running over budget on AI and how FY2027 budgeting will force...
Salesforce's Job-Ready Agents Target Enterprise AI's Biggest Gap
September 11, 2026

Salesforce’s Job-Ready Agents Target Enterprise AI’s Biggest Gap

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Salesforce's new agentic AI agents address enterprise deployment gaps, with 64.9% of decision-makers prioritizing autonomous agents for...
Atlassian Bets the Work Surface on Governed Agentic Workflows
September 10, 2026

Atlassian Bets the Work Surface on Governed Agentic Workflows

Mitch Ashley, VP and Practice Lead, CIO & Tech Buyers and Software Lifecycle Engineering at Futurum, shares his insights on Atlassian's move to governed agentic workflows and why staking the...

Book a Demo

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.