The News: Optimum Business offers the Wi-Fi 6 technology and 1 Gig high-speed Internet vital to small businesses to access AI tools reliably and rapidly, enabling a wide array of key capabilities. Read the full blog post on the Optimum Business website.
Optimum Business: Showing How Small Business Can Win with AI
Analyst Take: Optimum Business shines its sales and marketing spotlight on the crucial role AI is ready to play in driving improved outcomes for small businesses. AI can aid the automation of numerous aspects of business operations, including sales and marketing as well as customer service.
As background, Altice USA, a multiple-systems operator (i.e., cable operator), administers the Optimum brand including the Optimum Business portfolio. Altice serves 5 million customers across 21 states with internet, TV, phone, and mobile services, while building a new 100% fiber internet network delivering up to 8 Gig as well as providing advertising solutions and news content from the a4, News 12, and i24NEWS brands.
Optimum invokes the recent study by Microsoft that indicates that 56% of small business owners believe their businesses could gain efficiency through AI solutions. The primary areas of interest include analyzing customer data and trends (49%) and automating repetitive tasks such as order tracking and customer service (46%).
From my view, Optimum Business is well-positioned to gain mindshare and presence across the vast and diverse US small business community by focusing on how AI technology can meet their distinct needs. Thus far, I see a great deal of attention on how AI technology, such as Bard, a conversational generative AI chatbot developed by Google, and ChatGPT, a large language model (LLM)-based chatbot by OpenAI, are impacting individual consumers and large enterprise. Naturally, small businesses are also poised to significantly benefit from AI and machine learning (ML).
Among the different uses for AI and AI tools that small businesses need to evaluate include marketing enhancements spanning predictive analytics, social media management, chatbots/virtual assistants, personalized marketing campaigns, and customer relationships. For example, small businesses can use AI tools such as Sprout Social to improve their social media content and quality. Applications such as Sprout Social can include myriad features, such as sentiment analysis, trend analysis, and social listening to aid marketers in better understanding audience engagement, improve social media performance, and optimize content strategies.
For the key customer data applications of data analysis and security, AI/ML tools can support the analysis of customer data to identify trends, preferences, and opportunities for improvement in products and services. Optimum Business PRO WiFi can further augment AI-driven data collection and analysis by enabling business owners to create a separate guest network and collect information from their logs to gain deeper insights into their customers and their demographics.
Plus, Project management processes such as task automation and project planning and scheduling are strong candidates for AI enhancement. Small businesses should consider using tools such as Monday and Asana to help automate task scheduling, resource management, and project tracking, which can in turn improve the Optimum Business experience for employees, partners, and customers. Plus, AI-powered chatbots and virtual assistants are well-suited for handling routine customer queries and providing quick and efficient responses. This functionality not only enhances customer satisfaction but also frees up human resources for more business-centric and intricate tasks.
Key Takeaway: Optimum Business Readies AI Benefits for Small Businesses
Overall, I anticipate Optimum Business is solidly positioned to make further inroads across the US small business market by specifically addressing and promoting how AI technology can aid small businesses in streamlining their operations and improving business outcomes by investing in AI tools and capabilities. As such, through Optimum Business internet services, small businesses can position themselves to use AI tools to meet new business challenges alongside attaining efficiency breakthroughs.
Disclosure: The Futurum Group is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of The Futurum Group as a whole.
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Author Information
Ron is an experienced, customer-focused research expert and analyst, with over 20 years of experience in the digital and IT transformation markets, working with businesses to drive consistent revenue and sales growth.
He is a recognized authority at tracking the evolution of and identifying the key disruptive trends within the service enablement ecosystem, including a wide range of topics across software and services, infrastructure, 5G communications, Internet of Things (IoT), Artificial Intelligence (AI), analytics, security, cloud computing, revenue management, and regulatory issues.
Prior to his work with The Futurum Group, Ron worked with GlobalData Technology creating syndicated and custom research across a wide variety of technical fields. His work with Current Analysis focused on the broadband and service provider infrastructure markets.
Ron holds a Master of Arts in Public Policy from University of Nevada — Las Vegas and a Bachelor of Arts in political science/government from William and Mary.
