In our latest episode of The 5G Factor, analysts Ron Westfall and Todd R. Weiss of The Futurum Group discuss the release of Ericsson’s latest ConsumerLab Report, which highlights differentiated 5G connectivity opportunities for CSPs.
Ericsson Releases New ConsumerLab Service Satisfaction Report
Ericsson’s latest ConsumerLab report on user satisfaction and user loyalty, 5G Value: Turning Performance into Loyalty, was just released and it raises fascinating CSP business cases for 5G as growing numbers of global subscribers express their enthusiasm for 5G services. The comprehensive research report reflects the views of an estimated 1.5 billion consumers globally, including about 650 million 5G customers, as part of an Ericsson research series which has tracked the evolution of the 5G consumer market since 2019. We dive into this report and share our insights on what this data means for 5G providers.
Watch The 5G Factor show here: 5G Factor: 5G Growth Underpins PW, IoT Moves and New Use Cases
Disclosure: The Futurum Group is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of The Futurum Group as a whole.
Other insights from The Futurum Group:
Ericsson’s ConsumerLab Report Points to 5G Monetization Opportunities
Ericsson: Network Platform Rising
5G Factor: Intel, Marvell, Ericsson, Samsung, Nokia Advance vRAN
Author Information
Ron is an experienced, customer-focused research expert and analyst, with over 20 years of experience in the digital and IT transformation markets, working with businesses to drive consistent revenue and sales growth.
He is a recognized authority at tracking the evolution of and identifying the key disruptive trends within the service enablement ecosystem, including a wide range of topics across software and services, infrastructure, 5G communications, Internet of Things (IoT), Artificial Intelligence (AI), analytics, security, cloud computing, revenue management, and regulatory issues.
Prior to his work with The Futurum Group, Ron worked with GlobalData Technology creating syndicated and custom research across a wide variety of technical fields. His work with Current Analysis focused on the broadband and service provider infrastructure markets.
Ron holds a Master of Arts in Public Policy from University of Nevada — Las Vegas and a Bachelor of Arts in political science/government from William and Mary.
