The CX Innovator Series Report is an invaluable free resource for Customer Experience leaders and professionals who oversee CX initiatives.
Over the course of three months, Dash Research, in partnership with Team Wakabayashi and Sleeping Giant Labs, interviewed 17 CX innovators to better understand their key challenges in delivering a better CX to customers, the internal barriers to success, the current and future technologies used to deliver these experiences, and their predictions for the CX market. Through the analysis of the interviews, we were able to identify several common themes and trends.
The 21-page CX Innovator Series Report explores many important themes and considerations including:
- Key External Challenges Faced by CX Practitioners
- Internal Barriers to Success
- Key Technologies in Use, and on the Horizon
- Predictions for CX Market Development
Who Should Download:
- CX leaders and Practitioners
- Technology/IT managers
- Software Buyers/Decision Makers
- Data Managers
- Marketers
- Technology Vendors
Author Information
Clint brings over 20 years of market research and consulting experience, focused on emerging technology markets. He was co-founder and CEO of Dash Network, an integrated research and digital media firm focused on the CX market, which was acquired by The Futurum Group in 2022. He previously founded Tractica with a focus on human interaction with technology, including coverage of AI, user interface technologies, advanced computing, and other emerging sectors. Acquired by Informa Group, Clint served as Chief Research Officer for Informa’s research division, Omdia, with management and content strategy responsibility, formed by the combination of Tractica, Ovum, IHS Markit Technology, and Heavy Reading.
Clint was previously the founder and President of Pike Research, a leading market intelligence firm focused on the global clean technology industry, which was acquired by Navigant Consulting where he was Managing Director of the Navigant Research business.
Prior to Pike Research, Clint was Chief Research Officer at ABI Research, a New York-based industry analyst firm concentrating on the impact of emerging technologies on global consumer and business markets.
Clint holds a Master of Business Administration in Telecommunications Management from the University of Dallas and a Bachelor of Arts in History from Washington & Lee University.
