Insight Type: Market Coverage

ServiceNow Revenue Up in Q2 2023 to $2.15 Billion, Beating Estimates
July 27, 2023

ServiceNow Revenue Up in Q2 2023 to $2.15 Billion, Beating Estimates

The Futurum Group analysts Daniel Newman and Todd R. Weiss examine ServiceNow’s increase in revenue during Q2 2023 to $2.15 billion, beating estimates, as the cloud digital workflow automation software...
Salesforce Announces New Commerce Cloud Features
July 27, 2023

Salesforce Announces New Commerce Cloud Features

Keith Kirkpatrick, Research Director at The Futurum Group, covers Salesforce’s enhancements to its Commerce Cloud offering, which include support for in-channel purchasing experiences, AI-driven reordering tools, AI-powered service-to-commerce tools, and...
eGain and Talkdesk Partnership Elevates Agent and Customer Experience
July 27, 2023

eGain and Talkdesk Partnership Elevates Agent and Customer Experience

Sherril Hanson, Senior Analyst at The Futurum Group, reviews the latest partnership announcement from eGain, an integration with Talkdesk that will offer knowledge and digital capabilities to support agent productivity...
Network Resilience Coalition Debuts to Boost Data and Network Security
July 27, 2023

Network Resilience Coalition Debuts to Boost Data and Network Security

The Futurum Group’s Ron Westfall assesses why the formation of the Network Resilience Coalition can advance improvements in the updating of hardware and software on a more consistent and systematic...
Arm Fighting Semiconductor Skills Shortage With New Education Alliance
July 27, 2023

Arm Fighting Semiconductor Skills Shortage With New Education Alliance

The Futurum Group analyst Todd R. Weiss looks at how Arm is fighting the semiconductor skills shortage with a new education alliance that aims to find and train the next...
Fiserv Announces Nearly 100 Client Commitments to FedNow Real-Time Transaction Service
July 27, 2023

Fiserv Announces Nearly 100 Client Commitments to FedNow Real-Time Transaction Service

Keith Kirkpatrick, Research Director at The Futurum Group, focuses on the recent announcement by Fiserv on the launch of FedNow, the Federal Reserve’s instant payment service, and discusses the benefits...
Teradata Acquires Stemma to Expand VantageCloud Data Platform Capabilities
July 27, 2023

Teradata Acquires Stemma to Expand VantageCloud Data Platform Capabilities

Randy Kerns, Senior Strategist at The Futurum Group, examines Teradata’s acquisition of Stemma, a startup with Data Catalog software used to coordinate access to different sources of data, and provides...
Balto's Real-Time Index: Unveiling Contact Center Trends for Enhanced Customer Experiences
July 26, 2023

Balto’s Real-Time Index: Unveiling Contact Center Trends for Enhanced Customer Experiences

Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into Balto’s Real-Time Index, launched in 2022 by the company’s Conversation Excellence Lab. The index takes in data from...
Qualcomm Works with Meta on On-Device AI: On-Device AI Without a Cloud in the Sky
July 26, 2023

Qualcomm Works with Meta on On-Device AI: On-Device AI Without a Cloud in the Sky

The Futurum Group Industry Analyst, Michael Diamond looks at the Qualcomm and Meta partnership, in which the duo are working to optimize the execution of Meta’s Llama 2 language models...
Tech Giants and White House Join Forces on Safe AI Usage
July 26, 2023

Tech Giants and White House Join Forces on Safe AI Usage

Krista Macomber, Senior Analyst with The Futurum Group, covers tech giants’ commitment to the White House for safe AI usage through security testing, digital watermarking, and AI risks management while...
XM/os2 Launched by Qualtrics
July 25, 2023

XM/os2 Launched by Qualtrics

Sherril Hanson, Senior Analyst at The Futurum Group digs into the Qualtrics announcement of its next generation platform, XM/os2, offering artificial intelligence across all products to support empathy for deeper...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

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If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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