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Insight Type: Market Coverage

TTEC Launches Two AI Solutions
September 12, 2023

TTEC Launches Two AI Solutions

Sherril Hanson, Senior Analyst at The Futurum Group, looks at two new announcements coming from TTEC, both centered around supporting contact centers as the move forward with layering in artificial...
September 12, 2023

Genesys and Salesforce Partnership Brings Together CCaaS and CRM

Sherril Hanson, Senior Analyst at The Futurum Group, shares insights into the new partnership between Salesforce and Genesys that combines CCaaS and CRM....
Gleen: Solving LLM Hallucinations
September 12, 2023

Gleen: Solving LLM Hallucinations

Mark Beccue, Research Director at The Futurum Group, examines Gleen’s focus on improving LLM-based customer service chatbots, with a particular priority on solving LLM hallucinations, and how the company’s innovation...
IFS to Acquire Falkonry, a Provider of AI-Based Anomaly Detection Tech
September 11, 2023

IFS to Acquire Falkonry, a Provider of AI-Based Anomaly Detection Tech

Keith Kirkpatrick, Research Director at The Futurum Group, covers IFS’ acquisition of Falkonry and discusses how Falkonry’s anomaly detection technology can be utilized across a wide range of industrial use...
Microsoft Releases Cloud IntelliFrame to Improve Hybrid Meetings
September 11, 2023

Microsoft Releases Cloud IntelliFrame to Improve Hybrid Meetings

Craig Durr, Research Director at The Futurum Group, delves into Microsoft's latest advancements in intelligent cameras and IntelliFrame technology, exploring how they enhance hybrid meeting experiences in Teams Rooms....
Craig Durr
Honeywell’s Ionic Energy Storage Getting Built-in Battery Management
September 11, 2023

Honeywell’s Ionic Energy Storage Getting Built-in Battery Management

Todd R. Weiss, an analyst with The Futurum Group, shares his insights as Honeywell’s Ionic energy storage is getting built-in battery management through a partnership with Nuvation Energy. Ionic storage...
Alphabet Wing and Walmart Partner for Dallas Drone Delivery
September 11, 2023

Alphabet Wing and Walmart Partner for Dallas Drone Delivery

Clint Wheelock, Chief Research Officer at The Futurum Group, examines what the Alphabet Wing and Walmart partnership means for Walmart customers with the upcoming launch of drone delivery services from...
Clint Wheelock
Intelligence Community Gains Red Hat OpenShift in AWS Marketplace
September 8, 2023

Intelligence Community Gains Red Hat OpenShift in AWS Marketplace

Steven Dickens of The Futurum Group comments on Red Hat's recent announcement on the availability of Red Hat OpenShift on the AWS Marketplace for the U.S. Intelligence Community, as the...
OpenText and Google Cloud to Deliver AI, Modernization Solutions
September 8, 2023

OpenText and Google Cloud to Deliver AI, Modernization Solutions

Keith Kirkpatrick, Research Director at The Futurum Group, covers the expansion of the partnership between OpenText and Google, and how the introduction of new AI-driven use cases will benefit enterprises....
8x8 Adds Voice to AI Self-Service Capabilities
September 8, 2023

8×8 Adds Voice to AI Self-Service Capabilities

Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into 8x8’s addition of voice to its Intelligent Customer Assistant, using conversational AI to offer customers another avenue for...
Intel Foundry Services Links with Tower Semiconductor for Mutual Growth
September 8, 2023

Intel Foundry Services Links with Tower Semiconductor for Mutual Growth

The Futurum Group’s Daniel Newman and Olivier Blanchard break down the news surrounding Intel Foundry Services’ partnership with Tower Semiconductor, offering insight into how this move could impact semiconductor production....
Olivier Blanchard
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