Insight Type: Industry News

December 14, 2021

​​Pipedrive Launches Zendesk Integration to Enhance Salespeople’s Customer Communication

December 14, 2021

Softchoice Earns Cisco Advanced Customer Experience (CX) Specialization in United States and Canada

December 14, 2021

Informatica Named a Leader for the Sixth Time in Gartner® Magic Quadrant™ for Master Data Management Solutions

December 14, 2021

Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support

December 14, 2021

Movember Selects Qualtrics to Help Maximise the Global Impact of its Programs

December 14, 2021

Award-winning Medallia CX and EX Software Now Available on KSA Servers

December 13, 2021

Healthcare Is Not Just Another Service Industry

December 13, 2021

eGain Knowledge Hub™ now available on Five9 CX Marketplace

December 13, 2021

eGain announces 2021 NA Partner Award winners

December 13, 2021

Nine in 10 Insurance Leaders in Europe Say Customer Experience is the Top Driver of Digital Transformation

December 13, 2021

Glassbox Appoints New Board Members in Q4

December 13, 2021

Club Champion tees up customer experience management program with SMG

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.