Insight Type: Industry News

January 13, 2022

The Arrival of a New Year Brings More Funding to the CX Market

January 12, 2022

Microsoft announces new research and technology to empower millions of frontline workers

January 12, 2022

eGain Achieves FedRAMP Authorization with IRS Sponsorship

January 12, 2022

Vantage Circle is Rewarded Leadership Badges for Multiple Categories in the G2 Crowd Winter Report

January 12, 2022

mParticle Acquires Customer Journey Analytics Provider Indicative to Help Teams Accelerate their Customer Data Strategy

January 12, 2022

Alchemer Raises Commitment to Security and Privacy, Completes SOC 2® Type 2 Examination

January 12, 2022

Five9 Receives a Glassdoor Employees’ Choice Award, Recognizing the Best Places to Work in 2022

January 12, 2022

Stingray Names Zack Hamilton as Chief Experience and Strategy Officer for Chatter Research

January 12, 2022

Salesforce Data Reveals Global Digital Sales Surpassed $1 Trillion During 2021 Holiday Season

January 12, 2022

TV and Internet Services Hit New Customer Satisfaction Highs in 2021

January 12, 2022

Glassbox Announces $44 Million in Software ARR and Accelerating Growth in Q4

January 12, 2022

BlueConic earns a place on Built In’s esteemed 2022 Best Places to Work Awards

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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