Insight Type: Industry News

January 18, 2022

Concentrix Reports Fiscal 2021 Fourth Quarter and Full Year Results

January 18, 2022

Creatio Wins 2021 Amazon Web Services ISV Partner of the Year in CEAR

January 18, 2022

Content Guru Brings the Power of storm® to Smaller Contact Centers with New Bundled Package

January 18, 2022

Nuance Contact Center AI, Biometrics, and Tooling Solutions Now Available for Genesys Cloud CX

January 18, 2022

Acquia Introduces Retail Machine Learning Models to Increase Customer Lifetime Value

January 18, 2022

Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies

January 18, 2022

CallTower Wins 2022 BIG Innovation Award

January 18, 2022

Study by Lytics Finds 47% of Marketers Say End of Third-party Cookies will Have “Large” Impact on Marketing ROI

January 18, 2022

Alida Partners with Rybbon to Provide Organizations with Digital Incentives to Boost Customer and Employee Engagement

January 18, 2022

Optimizely Announces Recipients of Client Excellence Awards

January 18, 2022

More Than Half Of Consumers Feel Service Is An Afterthought

January 18, 2022

Improving Insurance CX via Engagement and Technology

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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