Insight Type: Industry News

January 25, 2022

Merkle B2B Integrates gyro and Merkle|DWA to Create a Full-Service CX Management Offering

January 25, 2022

New Study Reveals Paradox Between Employees and Employers, Requiring a Rethink about Today’s Workplace

January 25, 2022

Frost & Sullivan Recognizes Startek with Americas New Product Innovation Award

January 25, 2022

Avaya Named ‘Exemplary Vendor’ by Ventana Research – Recognizing Avaya OneCloud CCaaS for Best Performance in Product and Customer Experience

January 25, 2022

ManoMano, Europe’s Largest DIY and Home Improvement Marketplace, Selects mParticle Customer Data Platform

January 25, 2022

Citizen Satisfaction With Federal Government Services Drops to All-Time Low, ACSI Data Show

January 25, 2022

Companies that Automate their Customer Experience Expect to Double in 2022

January 25, 2022

Alida Brings New Platform Capabilities in Winter 2022 Product Release

January 25, 2022

87 percent of companies state they provide excellent CX, only 11 percent of customers agree

January 25, 2022

Expedia’s Top 2022 Travel Tech Trends Have a Heavy CX Focus

January 25, 2022

Using Content to Improve CX

January 25, 2022

The Retail Industry Customer Experience Market Will Reach $10.9 Billion in Revenue by 2026, According to Dash Research

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

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To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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