Insight Type: Industry News

January 25, 2022

Epsilon Survey: Prioritising Data Strategies and Leveraging First-Party Data are Key Drivers for Optimal Customer Experiences

January 25, 2022

Twilio and Teleperformance Announce Global Partnership to Enable Next Generation of Cloud Contact Centre Solutions

January 25, 2022

HubSpot’s App Ecosystem Surpasses 1,000 Integrations, Demonstrating Investments in Platform Growth

January 25, 2022

Temenos Announces Infinity Digital for Salesforce to Combine Enhanced Customer Engagement With Industry Leading Banking Platform

January 25, 2022

Contentsquare Delivers 98% ARR Growth in 2021 And Continues To Accelerate Innovation & Market Expansion

January 25, 2022

3CLogic Announces Enhanced SMS Capabilities for ServiceNow in Upcoming Spring Release

January 25, 2022

LivePerson and CBA announce partnership to help brands quickly scale in consumers’ preferred messaging channels

January 25, 2022

Alvaria Adds Real Time Intelligent AI Capability to Optimize Enterprise Contact Center Employees

January 25, 2022

Merkle Unveils 2022 Imperatives to Address Customer Experience in a New Age

January 25, 2022

Reputation Announces $150 Million Growth Funding Round to Drive Dominance in the Customer Feedback Market

January 25, 2022

Total Economic Impact Study of Tealium Finds $6.9 Million in Benefits

January 25, 2022

Lack of Support for Seasoned Workforce Is a Top Reason U.S. Workers over 55 Are Leaving Their Jobs, 15Five Research Reveals

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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