Insight Type: Industry News

February 3, 2022

Informatica Announces New PoD in UK to Support Growing Demand for Data Sovereignty

February 3, 2022

eGain Knowledge Hub receives ServiceNow Built on Now certification

February 3, 2022

Körber to Leverage 3CLogic Voice Solution Globally

February 3, 2022

NICE Expands Partnership with Google, Adding CXone to the Chrome Enterprise Recommended Program

February 3, 2022

Medallia Zingle Brings Real-Time Guest Engagement Platform to More Than 1,000 Hyatt Properties Globally

February 3, 2022

International kitchen provider Kvik selects Agillic and Tealium to optimise its customer journey

February 3, 2022

eGain reports record revenue in second quarter of fiscal 2022, up 20% year over year, and raises revenue guidance for full fiscal year

February 3, 2022

ISC-CX Becomes the Official Feedback Partner of Poke House

February 3, 2022

LumApps to Expand its Employee Experience Platform with Acquisition of HeyAxel

February 3, 2022

Salesforce Announces Timing of its Fourth Quarter and Full Year Fiscal 2022 Results Conference Call

February 3, 2022

Alterna CX Welcomes Customer Experience Authority Don Peppers to its Advisory Board

February 3, 2022

Zoho Workplace Touts Consecutive Years of Exceptional Growth and Record Migrations from Competitor Suites

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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