Insight Type: Industry News

February 8, 2022

CX Acquisitions and Investments Continue to Make 2022 an Active Year for Market Development

February 7, 2022

IntelePeer’s Brent Earlewine Captures Coveted 2022 CRN Channel Chief Recognition

February 7, 2022

Press Ganey Announces Plans to Acquire Forsta — a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer — to Accelerate Innovation in the Global Healthcare Experience Industry

February 7, 2022

Energage Partners with The Florida Times-Union and Herald-Tribune to Expand Top Workplaces Employer Recognition

February 7, 2022

Teradata Reports Fourth-Quarter and Full-Year 2021 Financial Results

February 7, 2022

LivePerson to Announce Fourth Quarter 2021 Financial Results on February 24, 2022

February 7, 2022

SkyPoint Cloud Launches SkyPoint Profile, Customer 360 Solution

February 7, 2022

TELUS International Celebrates One Year as a Public Company

February 7, 2022

Taking a Humanized Approach to Customer Feedback Leads to a More Engaging Experience and Richer Insights

February 4, 2022

Trustpilot vows to increase legal action against businesses repeatedly misusing reviews and undermining consumer trust

February 4, 2022

From Consumers to Workers, New Research Reports Shed Light on a Range of CX Perceptions and Trends

February 3, 2022

Infovista launches 360° Assurance solutions to deliver predictive, real-time and ubiquitous customer experience assurance across any operator’s entire network

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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