Insight Type: Industry News

February 9, 2022

Customer Experience Revenue in the Travel & Hospitality Industry Declined by 33% Between 2019 and 2021

February 8, 2022

Unanet’s Strong 2021 Includes All-Time Best Growth in ERP and CRM Platforms, Fueled by Product innovation and Commitment to Customer Success

February 8, 2022

Motivosity Lands a Spot on G2’s List of Best Software for 2022

February 8, 2022

Faye Acquires Mastersolve CRM and CX Practice to Add Presence in Midwest and Canada

February 8, 2022

New Study Shows Nearly 80 Percent of Companies Will Implement Conversational Customer Engagement to Improve Customer Experience

February 8, 2022

SurveySparrow Wins G2’s Fastest Growing Products 2022 Award Third Time in a Row

February 8, 2022

Majority of Marketing and Sales Teams Optimistic about Revenue Goals Despite Poor Alignment, Reveals Copper and Outfunnel Survey

February 8, 2022

Companies Join Forces to Partner on CX Initiatives

February 8, 2022

Braze Launches Call for Applications to Nearly Double “Tech for Black Founders” Grants

February 8, 2022

Deloitte and Sprinklr Enter Business Agreement in Korea for Digital Customer Experience Innovation

February 8, 2022

Informatica Achieves FedRAMP Certification

February 8, 2022

G2 Reveals 2022’s Best Software Companies – Reputation Makes Top 100

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

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And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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