Insight Type: Industry News

February 11, 2022

Notable CX Acquisitions and Fresh Funding in the First Week of February

February 11, 2022

Priya Vijayarajendran to Join ASAPP as Chief Technology Officer

February 10, 2022

Frost & Sullivan names Webhelp as the Most Innovative CX Outsourcing Services Provider

February 10, 2022

WorkForce Software Fine-Tunes Labor Forecasting Tool

February 9, 2022

58% of Employees Say Their Job is the Main Source of Their Mental Health Challenges, Qualtrics Study Finds

February 9, 2022

Sprinklr’s Doug Balut Recognized as 2022 CRN® Channel Chief

February 9, 2022

NICE Partners with Etisalat Digital to Bring the CXone Cloud Platform to the United Arab Emirates

February 9, 2022

Contentsquare’s Retailers on Retail 2022 Report Reveals Key Insights, Strategies, and Advice on the Impact of Digital Transformation and Mobile for the Year Ahead

February 9, 2022

Twilio Announces Fourth Quarter and Full Year 2021 Results

February 9, 2022

The Customer Experience Gap in Communications is Widening Two Years into the Pandemic; Companies Must Adapt or Lose Customers

February 9, 2022

WorkForce Software Chief Technology Officer, John Williams, Named One of the Top 25 Software CTOs of 2022

February 9, 2022

Infosys Collaborates with Qualtrics to Help Enterprises Deliver Personalized Experiences

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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