Login

Insight Type: Industry News

e-commerce optimization
Alex Gaw

Technology Providers Launch CommX, the Commerce Experience Collective

Online E-Commerce Community Is Founded by Bloomreach, Fast, Mirakl, ShipBob, and Sinch
blockchain for customer data
Keith Kirkpatrick

Leveraging Blockchain to Improve Customer Confidence in Sharing Personal Data

The Technology Could Grant Customers More Control of Which Companies See Their Data and How
CX mergers and funding
Alex Gaw

M&A and Funding: Havas, System1, Sendinblue, Omnicom, Upflowy, and Tattle

French and Australian CX Firms Make Waves on M&A and Funding Fronts
corporate fake news
Keith Kirkpatrick

Managing Corporate and CX Disinformation

Organizations Need to Have a Plan For Fighting Fake News Before It Impacts CX
healthcare brand loyalty
Avatar photo
Andrew Broderick

Establishing Brand Loyalty in Healthcare as a Futureproofing Strategy

The Future of Patient Experience Requires the Industry to Be Bold Creatively and Strategically
cross channel cx funding
Alex Gaw

Insider, Cross-Channel CX Platform Provider, Earns Unicorn Status

Series D Funding Round Yields $121 Million and $1.2 Billion Valuation
Organizational success research
Alex Gaw

New Research Studies: Avaya, Hiya, Gartner, Salesforce, and PwC-FICCI

Findings Touch Upon Business Success, Phone Calls, Customer Breakups, Subscriber Churn, and AI Implementation in India
healthcare strategy
Avatar photo
Andrew Broderick

Unblinding Healthcare Strategy to Transform Patient Experience

Providers Need to Recognize That Patient and Consumer Experiences Are Inextricably Linked
Employee Experience products
Sherril Hanson

New EX Products: Momentive, QuestionPro, Experience.com, Motivosity, and DaysToHappy

Planning & Consulting, Feedback Development & Delivery, Employee Recognition, and Virtual Assistant Solutions Are Launched
Customer wins and case studies
Alex Gaw

New Customer Wins for Amelia, eGain, ISC-CX, ASAPP, and Medallia

Five New Collaborations Extend Across Hospitality, Government, Real Estate, Media, and Telecommunications Industries
collaborative web browsing
Keith Kirkpatrick

Using Co-Browsing to Improve Customer Experiences

Collaborative Browsing Can Also Boost Sales, but Agents Need to Carefully Follow Rules for Client Consent
hiring employees
Alex Gaw

Concentrix to Double the Workforce at Concentrix Catalyst Division

5,000 New Hires Are Being Sought to Work in Company’s Design and Engineering Offices in India
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.