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Insight Type: Industry News

Keith Kirkpatrick

Using Session Replay to Improve CX Interactions

Analysis of Anonymized Recordings Assists Product Managers, Developers and Engineers
CX travel and hospitality products and customers
Sherril Hanson

Travel & Hospitality CX Announcements by Cendyn, mParticle, Spitch.ai, and Amadeus

Customer Data Platforms, Conversational AI, and Personalization Solutions are Highlighted
CX acquisitions and funding
Alex Gaw

M&A and Funding for Cyara, SaaS Group, Gupshup, Netcore Cloud, and Caplena

Companies Acquired are Botium, Pipeline, and Active.Ai; Investment Targets Include Unbxd, Caplena
Medallia employee experience
Sherril Hanson

Medallia’s Employee Experience Suite has a Record-Breaking Quarter

Activity in the EX Segment Points to Deepening and More Widespread Investment
CX research studies
Alex Gaw

New Research from Glassbox, Talkdesk, UserTesting, Clickatell, and 3radical

Findings Look Into CX Strategy, Brands and Gen Z, Human-Driven Insight, Chat Technology, and Brand Messaging
employee experience acquisition
Sherril Hanson

Kazoo’s WorkTango Acquisition Deepens its Employee Experience Platform

The Purchase Brings Employee Experience Survey and Analytics Expertise
personalizing patient experience
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Andrew Broderick

Personalizing the Patient Experience Is the Future of Competitive Advantage

Health Systems Hyper-Personalize Patient Care Experiences to Sustain Growth
In the moment customer feedback
Sherril Hanson

TruRating: In the Moment Customer Feedback, With Deep, Actionable Data

The Movement Toward Shorter and Faster Feedback Experiences Helps Fill the Need for More Real Time Data
Abu Dhabi CX
Alex Gaw

Abu Dhabi Launches ‘Program for Effortless Customer Experience’

New Abu Dhabi Government Initiative Aims to Provide World-Class CX
Keith Kirkpatrick

Providing a Seamless CX When Using External Partners

Effective Communication Between Customer Information Systems and All Involved Is Critical
CX customer wins and case studies
Alex Gaw

Customer Wins for Workday, Informatica, SAS, Freshworks, and Five9

CX Benefits Enjoyed by Gorillas, Saudi Airlines, The Nature Conservancy, Collinson Group, and European Tour
Alex Gaw

M&A and Funding: Leapsome, Level AI, Alliants, AmplifAI, and Optimove

Four CX Firms Secure Fresh Funds; Optimove Acquires Kumulos
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