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Insight Type: Industry News

Microsoft Engage employee experience
Sherril Hanson

Microsoft Announces Enhancement to Employee Experience Platform: Viva Engage

New Microsoft Viva Module Focuses on Community and Connection
Alex Gaw

New Research from Podium, Talkdesk, Smartly.io, SimplicityDX, and Influence Mobile

Research Topics Include Burnout in SMBs, AI in Contact Centers, Engaging with Gen Z, Customer Acquisition Costs, and Shopper Rewards
Employee experience funding round
Sherril Hanson

15Five Raises $52 Million in Funding

Company’s Offerings Span Performance Management, Engagement Measurement, and Coaching
Customer insights and feedback new products
Sherril Hanson

InMoment, Forsta, LivePerson, and Rectangled Introduce New Products

New Solutions Focus on Customer Feedback and Insights
Customer motivation
Alex Gaw

Persado Launches Customer Motivation Report

First-of-its-Kind Analysis Uncovers the Language and Approaches That Best Resonate with Customers Across Digital Channels
Customer service callbacks
Keith Kirkpatrick

Using Callbacks to Improve CX and Drive Revenue

Companies Also Can Employ the Technology to Match the Right Agent to the Right Customer Issue
Customer experience journey feedback
Sherril Hanson

Tracking Feedback Along a Customer Journey: cxomni

Taking Data Out of Silos to Create Actionable Insights Can Lead to Better CX
Keith Kirkpatrick

Using Clear Policies to Drive Better CX

Avoid Making Rules That Confuse Customers, Create Friction, and Introduce Enmity
Customer experience acquisitions and funding
Alex Gaw

M&A and New Funding for Prepaid Technologies, Invoca, qiibee, SturdyAI and InMoment

Workstride, ReviewTrackers Are Acquired
Customer reviews and reputation management
Sherril Hanson

Review Data Grows in Importance as Another Information Stream

Benefits of Reputation Management Are Many if Action is the Key Component
Customer experience performance and stock market performance
Alex Gaw

New Research from Qualtrics Shows CX Quality Impacts Stock Performance

Companies with Best CX Saw Their Stock Value Rise; The Opposite was True for Low-CX Firms
Medallia Mindful acquisition
Sherril Hanson

Medallia to Purchase Callback Technology Provider Mindful

Combined Technologies Will Provide Opportunity for a More Positive and Personalized Contact Center Experience
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