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Insight Type: Industry News

Customer feedback
Keith Kirkpatrick

Enticing Customers to Provide Feedback

Efforts to Seek Customers’ Opinions Should Be Well-Timed and Clear About What Customers Can Gain
Oracle customer experience layoffs
Alex Gaw

Oracle Cuts 5,000 Jobs in CX Division and in Marketing

Retrenchment Affects Firm’s Customer Analytics and Advertising Services
CX customer wins and case studies
Alex Gaw

Customer Wins for Amperity, Medallia, 3CLogic, mParticle, and SugarCRM

Deals Benefit alice + olivia, DFS Furniture, InEight, Dilling, and Kelly-Moore Paints
Employee experience product launches
Sherril Hanson

New Employee Experience Products and Partnerships: Cooleaf, Vantage Circle, Lattice, and Others

Solutions Introduced foreNPS, Learning, Communications, Recognition and Payment Strategies
Employee experience end user perspectives
Sherril Hanson

Smaller Companies Look for Ways to Support Positive Employee Experience

Three isolved Customers Find Success with Technology and Value-Added Solutions for their Employees
Customer experience mergers acquisitions and investments
Alex Gaw

New M&A Involves Forsta, Rio SEO, CommerceIQ, e.fundamentals, Alvaria, and Cicero Inc.

New Funding for Cordial and Contentsquare
Employee advocacy for customer experience
Keith Kirkpatrick

Using Employee Advocacy to Support CX Efforts

Employees, Like Customers, Can Spread Good Word-of-Mouth, but Firms Should Create Guidelines
Bain NPSx customer experience
Alex Gaw

Bain & Company Launches NPSx for CX Training and Certification

The Digital Venture Draws on Bain’s Decades of Industry Expertise
Customer engagement research study
Alex Gaw

New Harvard Publications Report: Effective Customer Engagement is Critical

But Obstacles Get in the Way of Businesses Obtaining CX Benefits
Digital customer engagement
Sherril Hanson

Khoros, EveryoneSocial Combine Digital Customer Engagement, Employee Advocacy

Building Connection and Supporting Employee Recruitment Are Partnership Benefits
Customer experience wins and case studies
Alex Gaw

Customer Wins for SugarCRM, MoEngage, AskNicely, Talkdesk, and Redpoint Global

Wins Benefit Funds2Orgs, Induslnd Bank, Lendmark Financial, and Sanitas USA
Employee experience research studies
Sherril Hanson

New EX-Related Research from Benefex, Kincentric, Workforce Software, and Others

Data Points to Increased Employee Expectations, Variation in Employee Engagement Trends, and the Successes of Using Mobile Technologies with Deskless Workers
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