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Insight Type: Industry News

Human resources and employee experience technology
October 21, 2022

HR Technologies: Dissatisfaction and Need for Modernization

Momentive workforce reduction
October 20, 2022

SurveyMonkey Parent Momentive Lays Off 11% of Workforce

CX surveys and research studies
October 20, 2022

New Research from Conduent, Bazaarvoice, Redpoint Global, and Pegasystems

Metaverse virtual contact center
October 18, 2022

Japan’s transcosmos and NTT Launch Demo of Virtual Contact Center in the Metaverse

CX acquisitions and funding news
October 18, 2022

New Acquisitions by Granicus, ResultsCX, InteractiveTel, and Appier; Perch Raises New Funds

Contact center product announcements
October 18, 2022

Avaya, Ascensos, Balto, OmanTel, and Others Announce Products, Partnerships

Customer authentication telecommunications
October 17, 2022

Customer Authentication – Efficiency Is Important to Ensuring a Good Experience

CX customer wins and case studies
October 14, 2022

Customer Wins for Contentsquare, Freshworks, Sprinklr, Algolia, and Medallia

October 13, 2022

Creating Compelling Customer Experiences to Entice People to Attend In-Person Events

QuestionPro acquires SuiteCX
October 13, 2022

QuestionPro Acquiring Journey Mapping Provider SuiteCX

CX recession strategies
October 12, 2022

Using CX as a Strategy for Managing Economic Downturns

Qualtrics contact center product announcements
October 12, 2022

Qualtrics Releases New Solutions: Real-Time Agent Assist and Automated Call Summaries

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