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Insight Type: Industry News

CX acquisitions and funding news
Alex Gaw

New Acquisitions by Granicus, ResultsCX, InteractiveTel, and Appier; Perch Raises New Funds

Acquired Companies Include Rock Solid, 60K, TruMobility, and Woopra
Contact center product announcements
Sherril Hanson

Avaya, Ascensos, Balto, OmanTel, and Others Announce Products, Partnerships

Contact Center CX Enhanced by Integrating Beneficial Technologies
Customer authentication telecommunications
Keith Kirkpatrick

Customer Authentication – Efficiency Is Important to Ensuring a Good Experience

A Negative Personal Experience Provides Reminder of All That Goes into Positive CX
CX customer wins and case studies
Alex Gaw

Customer Wins for Contentsquare, Freshworks, Sprinklr, Algolia, and Medallia

Partners Include Saatva, Yulu Bikes, Nakheel, Mister Auto, and Swanson Health Products
Keith Kirkpatrick

Creating Compelling Customer Experiences to Entice People to Attend In-Person Events

Scheduling, Cost, Convenience, and Competition Are Among the Factors to Consider
QuestionPro acquires SuiteCX
Sherril Hanson

QuestionPro Acquiring Journey Mapping Provider SuiteCX

The Combination Brings Together the “What” and the “Why” for a Better Customer Experience
CX recession strategies
Keith Kirkpatrick

Using CX as a Strategy for Managing Economic Downturns

AI, Automation, and Customer Retention Activities Could Help Businesses Weather Bad Times
Qualtrics contact center product announcements
Alex Gaw

Qualtrics Releases New Solutions: Real-Time Agent Assist and Automated Call Summaries

The Two Contact Center Solutions Aim to Increase Productivity in Agents, Prevent Burnout
Customer insights and feedback product launches
Sherril Hanson

Partner and Product Launches from Alchemer, QuestionPro, Qualtrics, and Others

Reputation Monitoring, Session Replay Integration, and Benchmarking are Highlighted
CX funding news
Alex Gaw

New Funding Activity for Bloomreach, Klaus, and Ovation

New Capital Infusions Seek to Help Companies Expand and Scale Growth
Employee Experience
Sherril Hanson

Employee Experience Technology Adoption Is Being Driven by Pandemic Recovery and Workforce Instability

Worldwide Spending on Employee Experience Software and Services Will Increase from $5.9 Billion in 2021 to $14.6 Billion by 2026
Customer experience surveys and research studies
Alex Gaw

New Research from Merkle, Talkdesk, SAS, IRIS, and Verint

Topics Include Gaps in Brands’ Self-Assessment, Patient Engagement in Healthcare, CX Investment in MEA, Background Noise in Contact Centers, and Why Good Retail CX Matters
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